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所在平台: Udemy |
课程主页: https://www.udemy.com/course/egain-knowledge-academy-knowledge-insights-best-practice/
课程评论：没有评论
**课程名称：** eGain Knowledge Academy 知识洞察与最佳实践 **课程概述：** 本课程由 eGain Knowledge Academy 开设，旨在培养全球现代知识管理从业者社群。课程内容基于超过20年、数百个成功项目的经验，深入探讨知识管理的关键要素。完成课程后，学员将掌握创建、维护和改进知识内容及知识库的最新方法。课程将涵盖如何发掘知识利用机会、设计知识体系、与用户及项目团队互动、在知识库增长过程中持续优化知识，以及生成式AI在知识管理中的应用等。 **核心主题：** * 知识机会 * 资格认证 * 设计 * 利益相关者群体 * 与用户合作 * 与业务合作 * 与项目团队合作 * 采纳 * 生成式AI **课程时长：** 约6小时 **目标受众：** 知识管理从业者、专家及新手 **课程目标：** 帮助学员学习并获得知识管理最佳实践认证，分享知识基础、专业启发式方法和行业专家建议。eGain Knowledge Academy 致力于构建一个共同学习、共同展望、共同建设下一代知识管理的社群。
The Knowledge Academy is the first-of-its-kind to create a global community of modern knowledge management practitioners. Our Knowledge Insights & Best Practices course is your key to mastering the art of Knowledge Management. Based on hundreds of successful projects over more than 20 years, this course offers a series of lessons each addressing crucial aspects of Knowledge Management that are essential for success.After completing this course you'll be equipped with the most up to date approaches to creating, maintaining, and improving your knowledge content and repositories. Learn what opportunities there are to using knowledge, how to design it, how to engage with users and project teams, how to further improve upon it as your knowledge base grows, and more!Key topics of this course include:Knowledge OpportunitiesQualificationDesignStakeholder GroupsWorking with UsersWorking with the BusinessWorking with the Project TeamAdoptionGenerative AIThe approximate length of this course is 6 hours.The eGain Knowledge Academy is dedicated to helping KM practitioners, experts, and newcomers alike to learn and get certified on knowledge management best practices, share knowledge fundamentals, professional heuristics, and industry expert advice. Our goal is to foster a community that learns, dreams, and builds the next generation of knowledge management together.Sign up today! Scientia Potentia Est!
