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所在平台: Udemy |
课程主页: https://www.udemy.com/course/effective-listening-techniques/
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**课程名称：** 提升人际关系的有效倾听技巧 **课程概述：** 本课程旨在提升学员的倾听技巧，从而改善人际关系和职业能力。课程通过分析人们普遍存在的倾听能力不足（普通人约10%，高管约25%）的事实，强调了有效倾听在理解他人立场、化解分歧和成功谈判中的重要性。掌握有效的倾听技巧能够增进与他人的关系，提高与客户合作时的专业性，并能更准确地把握他人言语背后的动机。 **课程目标：** 完成本课程后，学员将能够： * 掌握四个层级的倾听技巧。 * 精通提问的艺术。 **课程内容：** 课程包含四个模块，涵盖以下主题： * **倾听的四个层面** * **建立融洽关系和信任** * **倾听的非语言信号** * **同理心互动** * **积极倾听的三种技巧** * **培养沉默的技巧** * **有效倾听的障碍** * **有效的提问技巧** **课程形式：** * 4个实践练习 * 4个详细的微型讲座 * 9个教育视频片段 * 6个教育图表和图片（与讲座内容相匹配） **额外赠送：** * 有效倾听的分步指导 **课程背景：** 本课程是“沟通的智慧”课程系列的一部分，该系列由社会能力学院创建，共包含七项有效沟通的基础内容： * 肢体语言的秘密 * 语言沟通的艺术 * 有效倾听技巧 * 建立成功的人际关系 * 冲突解决策略 * 个人形象与品牌塑造 * 良好礼仪与风度
Talking and listening make up two of the most important skills in verbal communication. In one famous parable, it's been stated that we were given two ears and one mouth for a certain reason. Statistics imply that the ability of the general population to listen with concentration and understanding is at the 10% level, while executives and top-level CEOs have a level of 25%. Do you think that a level of 25% is adequate enough?As a prerequisite, listening skills support a correct understanding of the other person's position, assist in navigating through disagreements and help to maintain successful negotiations. Developing an effective listening skill-set improves relationships with others, enhances professional competence when working with clients and develops an ability to grasp the motives of what has been said.At the end of this lesson, you will be able to implement the four levels of listening and mastery the art of asking questions.LESSON PLAN:Four modules of listening; Building rapport and trust; Non-verbal signals of listening; Empathetic engagement; Three techniques of active listening; Developing skills of silence; Barriers to effective listening; Effective questioning skills4 Practical exercises4 Detailed mini-lectures9 Educational video clips6 Educational charts and pictures (attached accordingly to each lecture)ADDITIONAL BONUS:* Step-by-step Guidance for Effective ListeningThe lesson is a part of the Genius of Communication Course created for the Academy of Social Competency which includes seven fundamentals of effective communication:Secrets of Body LanguageThe Art of Verbal CommunicationEffective Listening TechniquesBuilding Successful RelationshipsConflict Resolution StrategiesPersonal Image and BrandingGood Manners & Etiquette
