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所在平台: Udemy |
课程主页: https://www.udemy.com/course/effective-communication-in-credit-and-collections/
课程评论：没有评论
课程名称：信用与催收中的有效沟通 课程概述： 在本课程中，我们将探讨信用和催收团队如何与客户、销售人员、高级管理层以及其他部门的同事进行沟通。课程内容包括一般沟通策略以及以下主题： - 有效的债务催收策略 - 与销售人员更成功的互动方式 - 如何处理客户的分歧 - 电子邮件在信用和催收中的使用方法及注意事项 - 有效与无效的电子邮件使用案例 如果您希望获得继续教育学分（如CPE、CE、CPD等），请在Illumeo平台上学习此课程，课程标题为“信用与催收中的有效沟通：您不知道的可能会伤害您！”。Illumeo获得认证，可以为超过二十种涉及财务、会计、财务管理、内部审计、人力资源等领域的专业认证提供CPE学分。但请注意，获得CPE学分的课程必须在被监管机构批准的平台上进行学习，而Illumeo平台正是满足这一要求的选择。欲了解更多信息，请访问Illumeo网站。
In this course, we examine and explore the ways in which the credit and collections team communicates with customers, with salespeople, with senior management and with co-workers in other departments. We examine communication strategies in general as well as: Effective debt collection strategiesMore successful ways to interact with salespeopleHow to manage disagreements with your customersHow emails can and should be used, and recognize the ways that emails should not be used in credit and collections.Effective and ineffective use of emails in credit and collectionsIf you would like Continuing Education Credit (e.g. CPE, CE, CPD, etc.) for this course, it is available if you take this course on the Illumeo dot com platform under course title: Effective Communication in Credit and Collections: What You Don't Know Can Hurt You!. Illumeo is certified to provide CPE in over two dozen different professional certifications covering finance, accounting, treasury, internal audit, HR, and more. However, in order to receive CPE credit the courses must be taken on an ‘approved-by-the-governing-body' CPE platform, and for over two dozen corporate professional certifications, that is the Illumeo platform. Go to Illumeo dot com to learn more.
