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所在平台: Udemy |
课程主页: https://www.udemy.com/course/effective-business-process-mapping/
课程评论：没有评论
**课程名称：** 有效的业务流程图绘制 **课程概述：** 本课程深入探讨业务流程图绘制（亦称业务流程图或业务流程图）的艺术与科学。流程图是可视化工具，用于详细描绘企业完成特定任务（如招聘员工、订单处理与发货）的步骤。它们清晰地展示了“谁”（负责人）、“什么”（活动内容）、“何时”（时间）、“何地”（地点）以及“如何”（执行方式），并有助于分析“为何”（根本原因）。 这些地图借鉴了图形语言，使用圆圈、矩形、菱形和箭头等符号来代表业务活动，从而创建直观的流程视图。 **课程价值与应用：** 本课程教授的业务流程图绘制技能可用于： * **记录现有流程：** 准确捕捉和文件化当前的操作方式。 * **建模新流程：** 设计和规划未来优化的流程。 * **深入理解：** 全面掌握流程中的人员、输入、控制和输出。 * **优化与改进：** 简化流程、提高效率并提升流程成果。 尽管流程图绘制需要时间和纪律，但其长期回报是显著的。在当今商业环境中，流程图绘制已成为标准化程序、提升效率、满足审计要求和获得竞争优势的普遍实践。 **适用性：** 课程指出，业务流程图绘制特别适用于**转换型流程**和**交易型流程**，这两种流程的活动更明确。对于描述高层次、开放式决策过程，“流程图绘制”的适用性则相对较弱，因为这类决策通常包含较多难以量化的内涵和不确定因素。
Business process mapping details the steps that a business takes to complete a process, such as hiring an employee or ordering and shipping a product. They show "who", "what", "when", "where" and "how" for these steps, and help to analyze the "why". These maps are also called business process diagrams and business flow charts. Like other types of diagrams, these maps use symbols such as circles, rectangles, diamonds and arrows to depict the business activities.Business processes mapping can be used to document a current process and to model a new one. Its purpose is to gain a detailed understanding of the process, people, inputs, controls and outputs, and then potentially to simplify it all, make it more efficient and/ or improve the process results. It requires time and discipline to conduct this mapping, but the payoff can be significantly overtime. Mapping has become common in the business world to standardize procedures, become more efficient, meet audit requirements and gain competitive advantage.Business process mapping is better for some types of processes than others. For example, it usually does not lend itself to diagramming decision-making processes. High level, open-ended decision making often has too many intangibles and wild cards to effectively map. business process is better for other two types of processes: transformational and transactional, both of which have more clearly defined activities.
