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所在平台: Udemy |
课程主页: https://www.udemy.com/course/discover-the-fundamentals-of-process-mapping/
课程评论：没有评论
Coursera 上的“发现流程图基础”课程将教授您创建和解读流程图的实用技能。流程图是关键的管理和规划工具，适用于所有行业，有助于团队沟通和衡量成功。 本课程旨在实现四个主要目标： 1. **了解流程图及其在改进中的作用：** 学习什么是流程图，以及它如何助力改进。 2. **解读流程图以获得理解：** 掌握阅读流程图以获取信息的能力。 3. **开发当前和未来状态的流程图：** 学习如何绘制当前状态和理想状态的流程图。 4. **有效利用流程图：** 了解如何在创建流程图后进行实际应用。 课程将深入探讨： * 流程图的常见布局 (从左到右) * 标准的流程图形状及使用方法 * 流程图如何缩小关注范围 * 三种流程图版本：对现状的认知、"当前状态"流程、"应该是什么"流程 * 如何获取准确的"当前状态"信息，包括需要哪些人参与以及收集哪些信息 * 在流程改进中可能遇到的常见问题及应对方法 * 如何利用流程图与团队、领导者及外部利益相关者进行有效沟通 * 不同的流程图格式： * 标准流程图：如何使用符号或颜色表示缺陷或延迟 * 替代路径法：如何添加数据以增加流程图的意义 * 部署图/跨职能图/泳道图：清晰展示流程中各方之间的交接和关系 * 如何绘制当前和未来状态的流程图，明确起点和目标 * 实际案例和应用练习 完成本课程后，您将能够熟练掌握这些对项目经理至关重要的技能。
Whether your goal is to create you own process maps or you want to learn how to read them, this course will teach you all the skills you need to know to get you started with this KEY MANAGEMENT AND PLANNING TOOL. Process maps are valuable across all sectors, and they are instrumental in communicating what your team does and what you may require to be successful.We specially curated this course to teach you these four principle objectives:What is a process map and how is it useful for improvement?Read a process map to gain understandingHow do you develop a process map for the current and future stateOnce you have a process map what do you do with itWe will dive in depth for each of the points and show you a deeper understanding of how process maps can be used to generate success within your work. This course is designed for anyone and everyone, and it specifically meant for YOU!Upon course completion, you will be proficient in the following lessons that are critical to any project manager:How a process map flows from left to rightThe standard shapes that you'll want to include in your process mapHow a process map can narrow the scope of what you are looking atThe three versions of a process mapWhat it is perceived to beThe ‘as is' processWhat it should beHow to involve the right people to give you the correct ‘as is' informationWho to involve in the documentation process and what information you need to gatherCommon issues you may run into when doing improvement work and how to address themHow to use a process map to communicate with your team, leaders, and external stakeholdersThe different formats of a process map:Standard process flow chart and how to use symbols or colors to demonstrate defects or delaysAlternative path method and how to add data to your flow chart to add meaningDeployment or cross-functional map/flow chart/swim lane to show a clear visual representation of handoffs and relationships between individuals or groups involved in the processHow to the current and future state of a process map to show where you are and where you want to be in the futureAn assignment to apply in your worldExamples of process maps in a real world setting
