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所在平台: Udemy |
课程主页: https://www.udemy.com/course/diploma-course-in-human-resource-management-hrm/
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课程名称：人力资源管理（HRM）文凭课程 课程概述： 本课程旨在深入探讨医疗行业中的人力资源管理，通过一系列模块，帮助学员掌握关键的HRM知识和技能。 模块1：医疗健康人力资源管理概论 - 医疗环境中人力资源管理的概述 - NABH（国家医院奖章委员会）与HR职能的相关性 - HR在医院认证中的角色 - 医疗行业中HR的法律和伦理责任 模块2：医院人力资源规划与招聘 - 根据NABH指南进行人力规划 - 临床和非临床职位的招聘与选拔 - 员工的资质认证与特权授予 - 职位描述格式及角色明确 模块3：培训与发展 - 员工的入职和培训项目（根据NABH要求，强制性） - 各部门的基于能力的培训矩阵 - 内部和外部培训的组织 - 培训文档及评估 - 心肺复苏、消防安全和感染控制培训的合规性 模块4：绩效管理与评估 - 医院内的绩效审查系统 - 绩效与质量指标的关联 - 试用期审查及确认流程 - 纪律程序与文档记录 模块5：HR政策与法律合规 - HR政策手册的结构（满足NABH要求） - 适用于医院的劳动法（ESI、PF、商店与机构法等） - 值班表、请假管理、生物识别考勤 - 处理缺勤和员工流失 模块6：员工健康、安全与福利 - 疫苗接种和健康筛查协议（如：乙肝COVID-19） - 针刺伤害（NSI）政策和报告 - 事件报告系统 - 申诉机制与内部投诉委员会（ICC） - 工作与生活平衡及防止职业倦怠 模块7：HR审计与NABH文件 - 基于NABH的内部HR审计检查表 - HR文件完整性（入职文件、资格、注册、培训、评估） - 外包员工的合规性 - 离职面谈流程与解除文档 - NABH HR章节评估准备 项目/实习（推荐）： - 关于NABH审计期间HR不合规案例的研究 - 提升员工能力合规性的项目 - 在NABH认证医院的人力资源部门实习 本课程提供全面的HR管理知识，适合希望在医疗行业人力资源领域发展的专业人士。通过学习，学员将能够提升医院的HR管理水平并确保符合相关法规与标准。
Module 1: Introduction to Healthcare HRMOverview of HRM in healthcare settingsNABH and its relevance to HR functionsHR role in hospital accreditationLegal and ethical responsibilities of HR in healthcareModule 2: HR Planning & Staffing in HospitalsManpower planning as per NABH guidelinesRecruitment and selection for clinical and non-clinical rolesCredentialing and privileging of staffJob description formats & role clarityModule 3: Training & DevelopmentInduction and orientation program (mandatory as per NABH)Competency-based training matrix for all departmentsOrganizing internal & external trainingsDocumentation of training & evaluationCPR, Fire Safety, Infection Control training complianceModule 4: Performance Management & AppraisalPerformance review systems in hospitalsLinking performance to quality indicatorsProbation review and confirmation processDisciplinary procedures & documentationModule 5: HR Policies & Legal ComplianceHR policy manual structure (as per NABH requirement)Labour laws applicable to hospitals (ESI, PF, Shops & Establishment Act, etc.)Duty rosters, leave management, biometric attendanceHandling absenteeism and attritionModule 6: Employee Health, Safety & Well-beingVaccination and health screening protocols (e.g., Hepatitis B, COVID-19)Needle stick injury (NSI) policy and reportingIncident reporting systemsGrievance redressal mechanism and ICC (Internal Complaints Committee)Work-life balance and burnout preventionModule 7: HR Audit & NABH DocumentationInternal HR audit checklist (NABH-based)HR file completeness (joining docs, qualification, registration, training, appraisal)Compliance for outsourced staffExit interview process and relieving documentationNABH HR chapter preparation for assessmentProject / Internship (Recommended)Case study on HR nonconformity during NABH auditProject on improving staff competency complianceInterning in HR department of a NABH-accredited hospital
