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所在平台: Udemy |
课程主页: https://www.udemy.com/course/digital-transformation-for-utilities/
课程评论：没有评论
课程名称：转型客户服务：公用事业的数字化解决方案 概述：在当今快速发展的数字化世界中，公用事业公司面临着将客户服务运营转型以满足现代期望、降低成本并创造新营收来源的挑战。本课程是您数字化客户服务的完整指南，提供了从传统方法到前沿解决方案转型的可操作见解，旨在提升客户满意度和简化运营。 课程由拥有超过八年经验的讲师Lukáš Kakalejčík主讲，他在一家服务50万客户的大型公用事业公司开发数字解决方案方面拥有丰富的实践经验和真实的策略。课程内容包括： - 转向数字化客户服务的非常规策略与创新解决方案。 - 简单有效的方法，帮助您快速启动数字化转型，降低复杂性。 - 以自助服务平台为主的策略，减少线下请求，同时让客户享有更大的控制权和便利性。 - 利用人工智能工具自动化客户服务，提高效率。 - 离线渠道集成，补充数字化转型。 - 实用的客户细分和个性化沟通技巧。 - 对数字客户服务未来的洞察，帮助您跟上行业趋势。 该课程旨在为公用事业专业人士、数字转型领导者和企业家提供应对常见痛点、降低运营成本及超越客户期望的路线图。加入Lukáš Kakalejčík，共同分享经过实践检验的策略、专家见解和实用工具，以引导您的公司迈向数字未来。让我们把挑战转变为机会，彻底改革公用事业公司的客户服务方式！
In today's fast-paced digital world, utility companies face the challenge of transforming customer care operations to meet modern expectations, reduce costs, and create new revenue streams. This course is your complete guide to digitalizing customer care, offering actionable insights to transition from traditional methods to cutting-edge solutions that enhance customer satisfaction and streamline operations.With over eight years of experience developing digital solutions for a major utility company serving 500,000 customers, I bring hands-on expertise and real-world strategies. Together, we'll explore:Unconventional strategies for shifting customer care into digital with innovative solutions.Simple, proven methods to jumpstart your digital transformation with minimal complexity.Strategies for self-service platforms that minimize offline requests while empowering customers with greater control and convenience.AI-powered tools to automate customer care and improve efficiency.Offline channel integration to complement your digital transformation.Practical techniques for segmentation and personalized communication.Insights into the future of digital customer care to help you stay ahead of industry trends.Designed for utility professionals, digital transformation leaders, and entrepreneurs, this course provides a roadmap to tackle common pain points, reduce operational costs, and exceed customer expectations.Join me, Lukáš Kakalejčík, as I share battle-tested strategies, expert insights, and practical tools to guide your company into the digital future. Let's turn challenges into opportunities and revolutionize how utility companies approach customer care!
