Difficult conversations: the complete guide

所在平台: Udemy

课程主页: https://www.udemy.com/course/difficult-conversations-the-complete-guide/

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Coursera 课程《棘手对话:终极指南》学习总结 本课程旨在提供一个全面的框架,帮助学习者准备和引导棘手的对话。课程内容涵盖了从对话准备到实际执行的每一个环节,并分享了“宜”与“忌”。通过大量的实例和实践练习,帮助学习者掌握以下核心技能: * **有效准备和管理棘手对话:** 学习如何在对话前做好充分准备,明确目标和预期。 * **清晰表达观点而不伤害他人:** 掌握在表达个人想法和担忧时,既能诚恳又能顾及对方感受的沟通技巧。 * **自信表达,而非侵略性:** 学会如何在坚持自己立场的同时,避免攻击性言语。 * **管理对话中的情绪:** 学习如何控制和调节自身及对方在棘手对话中的情绪反应。 * **自信沟通,与难缠之人对话:** 掌握与不同类型的人进行有效沟通的方法,即使对方难以应对。 * **坚定而清晰地传达信息:** 确保自己的信息被理解,并通过自信的表达实现目标。 * **提升沟通效率以影响他人:** 学习如何运用沟通技巧来影响和说服他人。 课程强调实践性,所教授的技巧可立即应用于实际场景,并能立竿见影地看到效果。课程还包含许多实践练习,帮助学习者巩固所学知识。 如果您在处理敏感话题、表达担忧、应对冲突或与他人分歧时感到困难,或者对解决重要问题感到焦虑不安,本课程将是您的理想选择。课程指出,许多人在面对需要纠正行为、设定规则或澄清情况时,由于缺乏技巧而选择逃避,但这常常导致冲突升级,并限制个人和职业发展。本课程旨在帮助您克服这些挑战,以自信和从容的态度面对棘手对话。

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Comprehensive Program on Difficult ConversationsThis training contains everything you need to know to prepare and lead a difficult discussion.In this training, I explain to you step by step how to prepare a difficult conversation. I'll share with you the do's and don'ts. I will also give you examples and practical exercises to illustrate each point.Here are some testimonials from my course participants:"I'm happy to be able to listen to people like Jamal. It's concrete, it goes to the essentials, there is a real sharing, it's precise and above all we feel that he knows what he's talking about with a good preparation upstream. I can only recommend this training because it is clearly an investment to make! ". Salahddin"Pleasantly surprised by this course, I learned a lot. So, big questioning that comes at the best time in my life. Very motivating! » Nicholas"Thank you for the concrete, the clarity and the synthesis! ". Lynne_________________________________________Why join this training on managing difficult conversations? Do you need to talk to someone about a sensitive subject but you don't know how to go about it?Do you often find it challenging to express your thoughts and concerns during difficult conversations?Have you ever avoided discussing important issues because you were unsure how to navigate the conversation effectively?Do you feel anxious or uneasy when it comes to addressing conflicts or disagreements with others?If so, this training is for you!We all face situations where we have to confront someone because they did something we didn't like or because they said something to us that didn't please us either, or simply to change a situation that is considered unacceptable.Unfortunately, most people have never learned how to handle these difficult conversations. Leaving difficult conversations unfinished can lead to conflict and limit you in your career or personal life.Whether you are a manager, employee or parent, you sometimes need to correct certain behaviors, lay down certain rules or simply clarify certain situations.It is for this reason that difficult conversations are a mandatory step. But they should not be a source of stress or anxiety, because there are techniques that allow you to manage them with confidence and serenity.This is exactly what I am sharing with you in this training.You don't have to guess, here are just a few skills you will learn by the end of this training:Prepare and manage a difficult conversation effectivelyExpress your opinion without hurting the person in front of youAssert yourself without being aggressiveManage your emotions during difficult discussionsCommunicate with difficult people with confidenceGet your message across with assertivenessCommunicate more effectively to influenceAnd much moreThis is not a theoretical course, the techniques I share with you, you can immediately apply them and also see results. Throughout the training, you will find practical exercises to immediately apply what you learn.Now, if you're ready to take your communication to the next level, I'll tell you right away inside.

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