|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/difficult-conversations-how-to-become-a-master-of-them/
课程评论：没有评论
Coursera《困难的对话》课程概述： 本课程旨在帮助您轻松应对工作、家庭或朋友之间遇到的困难对话。即使您已经具备处理类似情况的能力，本课程也能为您提供实用技巧。 课程亮点： * **沟通专家指导：** 学习如何自信、清晰地表达，并运用肢体语言和语调有效沟通。 * **应对挑战：** 掌握处理对话中出现的困难和挑战的方法，保持冷静。 * **实操技巧：** 提供大量实用技巧，帮助您成为困难对话的管理专家，解决曾经回避的难题。 * **职场应用：** 准备好与上司谈判晋升、给同事提供批评性反馈、处理绩效问题和人际冲突。 * **个人生活受益：** 提升个人冲突解决能力，更从容地处理感情关系中的敏感话题。 * **掌控全局：** 学习控制和引导对话的技巧，有效缓和紧张局势。 * **情绪管理：** 掌握控制情绪、利用肢体语言和语调影响对话的艺术。 * **圆满结束：** 学会如何优雅地结束对话，清晰陈述观点，并通过训练克服焦虑。 完成本课程，您将成为一个冷静、坚定、能够从容应对困难对话的人。
Are you dealing with difficult conversations at work? Are there certain conversations you're struggling to have with your boss or employee? This course is designed to leave you with the ability to handle these situations with ease. Even if you're already managing difficult conversations, whether they're at home, in the office or even amongst friends, this course is for you.Having difficult conversations isn't fun, so learn to do it right the first time. With tips from the communication expert Alan Stevens, you'll learn how to speak without hesitation or doubt, clearly using your body language and tone. You'll also learn how to handle any challenges that might arise from a conversation while remaining cool and calm.This course is packed full of practical tips and tricks to help make you a master of managing difficult conversations. You will soon be putting these techniques into practice and handling all of those tough conversations you wish you had addressed before.Are you negotiating for a promotion with a manager, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy away or feel unprepared for conversations in the workplace. You'll feel prepared to go through the conflict and come out with constructive results.These skills will benefit your personal life too. This training gives you the ability to approach conflict with a clear head and a greater understanding of conflict resolution. Do you need to tell your significant other that the relationship isn't working, or that having kids isn't on the cards for you? Having difficult conversations like this is stressful but made easier for both parties with the right knowledge.You will learn how to master the science of controlling and directing discussions. We'll look at effective ways of diffusing tense situations, controlling your emotions, and using your body language and tone to impact the conversation in meaningful ways.You'll learn how to close a conversation with grace, how to dictate clearly, and how to master anxiety through training and hard work. This is your opportunity to become a calm, determined individual who can handle difficult conversations with ease!Testimonial"Alan, most of the time it is hard to get honest replies from people about the content of my communication, and how I can become better at what I do. Thank you very much for your professional advice and help - I really appreciate it." - Dame Tanni Grey-Thompson, The UK's most successful Paralympic athlete.
