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所在平台: Udemy |
课程主页: https://www.udemy.com/course/difficult-conversations-at-work-made-easier/
课程评论：没有评论
**课程名称：** 让职场棘手对话变得更容易 **课程概述：** 本课程旨在帮助职场人士掌握处理棘手工作对话的技巧。无论您需要传达坏消息、解决绩效问题、处理客户或员工投诉，亦或是调和个人需求与工作需求之间的冲突，本课程都将为您提供支持。课程将提供一个分步指南，指导您如何准备、进行和记录职场中不可避免的棘手对话。 课程强调，回避棘手对话会影响员工士气、业务生产力，甚至可能导致事态恶化。因此，了解如何有效处理对话至关重要。课程将重点讲解如何进行对话、如何管理涉及人员的情绪，以及如何通过成功解决问题来建立领导者的信心、树立专业声誉，并培养积极的职场文化。 无论您是经理、团队领导还是主管（或有志于此），本课程都将教授您应对职场棘手对话所需的技能，帮助您将这项压力重重的工作转化为一个自信且从容的过程。
Most people enjoy good relationships at work, most of the time. However, even in the best workplace, with the best managers and employees, issues arise and problems can occur. This course will help to prepare you for a difficult conversation in the workplace, and provide practical tips on how to handle the conversation well. Whether you have to deliver bad news, address a performance issue, customer or employee complaint or conflict between personal and work needs, this course will support you. I will take you through a step-by-step guide to preparing, delivering and documenting the conversations that inevitably come up during your career in people management. Remember, if there is something wrong, most people would prefer to resolve it quickly so both of you can get on with the job. Not addressing difficult conversations can affect employee morale, business productivity - and land you in deeper trouble than when it started. However, there is a lot that can go wrong during difficult conversations and so it is really important to consider what to do, how to do it AND how to manage the emotions of all involved. Resolving issues and moving forward successfully gives your people confidence in you as a leader, confirms your professional reputation in the workplace and builds a constructive workplace culture of success and happiness. Whether you are a Manager, Team Leader, Supervisor - or want to be - you will learn the skills for managing difficult conversations at work, transforming one of the most stressful parts of your job description into one where you feel confident and calm.
