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所在平台: Udemy |
课程主页: https://www.udemy.com/course/difficult-conversations/
课程评论：没有评论
**课程名称：** 运用技巧与信心，管理棘手对话 **课程概述：** 作为一名有效的管理者，掌握与员工进行棘手对话的技巧和信心至关重要。本课程旨在消除面对棘手对话时的恐惧感，并展示正确的沟通方法如何将艰难的谈话转化为富有建设性的对话。无论是处理员工的行为或工作表现问题、传达裁员消息、拒绝员工晋升，还是尝试让长期缺勤的员工重返工作岗位，管理者都能有效应对。能够以建设性的方式进行这些棘手对话，是管理者的一项关键技能。积极的沟通结果可能意味着员工的参与度和生产力得到提升，或者他们会感到越来越不满意、缺勤甚至提出申诉。本课程通过引人入胜的原创戏剧和顶尖职场调解专家的深刻见解，以全新的视角审视棘手对话，并演示如何达成你期望的结果。
Having the skills and confidence to handle difficult conversations with staff is an essential part of being an effective manager. This course aims to remove the fear factor from difficult conversations and show how the right approach can help turn that tough talk into a constructive dialogue. It could be addressing someone's behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim. This course uses powerful original drama and insight from leading workplace mediation experts to look at difficult conversations in a new light and demonstrate how to achieve the outcome you want.
