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所在平台: Udemy |
课程主页: https://www.udemy.com/course/difficult-clients/
课程评论：没有评论
课程名称：困难客户：如何应对糟糕的自由职业客户！ 概述：在七年的自由职业生涯中，我遇到了很多糟糕的客户。许多困难客户认为自由职业者就是他们的员工，实际上我们远低于员工的地位。困难客户认为可以让你做工作却不付费，他们期待你立即回复，而自己却可能几周不回应。他们忽视合同和截止日期，期待你适应，而当你站出来反对时，他们则认为这是在挑战他们，可能会对你恶语相加。真有无能为力的吗？并非如此！ 在本课程中，我将展示我如何处理那些困难、麻烦和不愉快的客户。我会分享各种保持客户在合理轨道上的策略。其中一些方法涉及合同、正式程序、记录保存和过滤手段，另一些则涉及心理学、影响力与说服技巧、沟通技巧，甚至是在最糟糕情况下自我防护的阴险手段。 课程内容包括： - 如何在涉及精神病患者之前过滤出困难客户！ - 有效沟通技巧，避免从一开始就出现负面问题！ - 理解冲突升级的层次，练习降级技巧！ - 应用缓解策略和强大的心理战术来保护自己！ - 学会对拒付或态度恶劣的客户采取强硬手段！ 如果你厌倦了被客户欺压，浪费时间却一无所获，那么这门课程适合你。如果你想学习解决这些问题的方法，请赶紧报名参加！ 讲师：雷克斯·德维尔（Lex DeVille） 附言：注册本课程后，你将加入超过3000名正在努力逃离公司束缚并建立自由职业帝国的学生！你还将获得我们的免费学员社区，与他人合作。
Seven years of freelancing and I've been treated like crap a lot. For some reason, difficult clients think freelancers are employees. No, we're lower than employees. We're the mud on their boots. We're dog poop on the sidewalk.Difficult clients think it's okay to have you do work and not pay. They expect an instant response from you, while not responding back for weeks. They ignore contracts and deadlines and expect you to adapt. Last but not least, they think if you stand up to them at all, you're inviting them to get angry, call you names and generally tell you off...oh and, there's not a darn thing you can do about it! Or is there?In this course, I'll show you how I approach clients who are difficult, troublesome, problematic and generally unpleasant to work with. Inside, I'll share a whole bunch of tactics I use to keep clients in line. Some of the methods involve contracts, formalities, record-keeping, and filtering methods. Others involve deep psychology, influence and persuasion, communication skills, and even devious and downright dirty tactics for defending yourself in worst-case scenarios.Discover how to filter out difficult clients before you get involved with psychopaths!Learn useful communication techniques to avoid negative problems from the start!Gain insight into the levels of conflict escalation and practice de-escalation techniques!Apply mitigation methods and powerful psychological tactics to defend yourself!Learn to fight dirty against clients who refuse to pay or get super nasty with you!If you're tired of being pushed around by clients, and if you're tired of having your time wasted with nothing to show for it, then this course is for you. If you want to learn how to solve those problems, then scroll up and enroll now!Your Instructor,Lex DeVilleP.S. When you enroll in this course you join more than 3,000 students working to escape corporate prison and build a freelance empire! You also gain access to our free student community for collaboration.
