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所在平台: Udemy |
课程主页: https://www.udemy.com/course/develop-chatbot-with-microsoft-azure-2019/
课程评论：没有评论
课程名称：使用微软Azure开发聊天机器人 课程概述：根据Gartner的数据显示，到2024年，25%的客户服务和支持运营将会在各个接触渠道中整合虚拟客户助理（VCA）或聊天机器人技术，而2017年这一比例还不到2%。目前，聊天机器人已日益成为品牌与消费者之间最佳的在线沟通形式。组织在实施VCA后报告称，呼叫、聊天及电子邮件咨询的减少幅度高达70%。这意味着，在IT行业工作的人必须掌握如何构建和部署聊天机器人或虚拟助手于网站上。大型公司通过聊天机器人获得了可观的利润，他们将雇佣那些有能力构建聊天机器人或虚拟助手的人，因为这减少了人工干预，从而降低了成本，因为现在所需员工数量减少。此外，它还能24小时全天候处理客户咨询，促进更好的客户参与。在这一学习路径中，您将学习微软Azure提供的不同机器人服务。首先，您将了解与聊天机器人相关的基本概念，包括我们为何需要它以及它在商业中的实用性。接着，您将构建和部署一个简单的聊天机器人，集成到网站和Facebook页面，以促进更好的客户参与并为客户提供更好的24小时服务。然后，您将学习如何从不同来源（例如FAQ链接、文档、产品手册等）进行爬取，以创建FAQ机器人，也可以称之为问答聊天机器人。最后，您将部署Luis应用。
According to Gartner, 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2024, up from less than 2% in 2017.Now chatbots are increasingly becoming common as the best form of online communication between brands and consumers.Organizations report a reduction of up to 70% in call, chat and/or email inquiries after implementing a VCA, according to Gartner research.It simply means, one who works in IT industry must know how to build and deploy Chatbots or virtual assistant into websites.Giant companies make a lot of profit using chatbot and they will hire those who are capable of building chatbot or VA. As it eliminates the manual intervention, hence there has been reduced observed in cost as less number of employee required as of now. It also manages customer queries 24*7, promoting better customer engagement for the product.In this learning path you will learn different bot services which are being offered by Microsoft Azure. First of all you will learn the basic concepts related to bot like why we need it and how it is useful in business.Then you'll build and deploy simple chatbot, integrate into website and Facebook page which will create better customer engagement and provide better 24*7 services to customers.Then learn how to crawl from different sources like FAQ links , documentation, product manual etc to create FAQ bot or you can called it as QnA chatbot. Then at last you will be going to deploy Luis app.
