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所在平台: Udemy |
课程主页: https://www.udemy.com/course/desktop-support-technician-practical-course-windows-mac-os/
课程评论：没有评论
**课程名称：** 2025 实用帮助台/桌面支持 **课程概述：** 本课程专注于实际工作中解决用户计算机问题的操作步骤，摒弃枯燥的理论，提供纯粹的、日常的实践操作。学完本课程后，您将能够轻松应对企业环境中的大部分计算机问题。与传统的认证和大学课程不同，本课程教授的是真实世界中的问题解决技巧，旨在为帮助台/桌面支持岗位的技术面试做好准备。课程内容以精确、简短的视频形式呈现，便于学习和知识的巩固。课程涵盖 Windows 和 Mac 系统的故障排除，包括 Windows 10 企业环境、MS Office 软件、Cisco VPN、Active Directory 以及 Mac OS。 **主要学习内容：** * 控制面板项目 * 重要的 Windows 工具 * 网络故障排除 * 显示/声音问题 * 恶意软件/病毒防护 * 常用浏览器故障排除 * Active Directory 与 VPN * 实用的命令行语法与键盘快捷键 * 硬件基础知识 * 提高工作效率的常用应用程序 * Mac OS 基本故障排除（集成在一个视频中） * 职业发展建议 **适合人群：** 希望掌握实用技能、自信应对企业IT支持工作的学习者，以及准备技术面试的求职者。 **课程目标：** 让学员具备解决实际计算机问题的能力，提升职业竞争力。
In this course I will walk your through the complete practical on the job steps to troubleshoot user's computer issues. This training does not involving boring theories. Just plain hands-on practical day to day scenarios only. After completing this course you will be able to troubleshoot most computer issues in an enterprise environment with ease. Conventional certifications and college course doesn't teach you how to resolve real world on the job issues. This course will prepare you for the Technical interview for Help Desk /Desktop Support role. I have created precise and short videos of each topics to benefit and retain the knowledge in that specific video. Windows and Mac both troubleshooting are explained here. Topics range from Windows 10 enterprise environment, MS Office software, Cisco VPN, Active directory and MAC OS.Best of luck of with your quest for better career. In this course I will walk your through the complete practical on the job steps to troubleshoot user's computer issues. This training does not involving boring theories. Just plain hands-on practical day to day scenarios only. After completing this course you will be able to troubleshoot most computer issues in an enterprise environment with ease. Conventional certifications and college course doesn't teach you how to resolve real world on the job issues. This course will prepare you for the Technical interview for Help Desk /Desktop Support role. I have created precise and short videos of each topics to benefit and retain the knowledge in that specific video. Windows and Mac both troubleshooting are explained here.Sections are broken into digestible Topics below:Control Panel ITEMS.Essential Windows tools.Network Troubleshooting.Display / Sound.Malware/ Virus.Popular Browsers.Active Directory & VPN.Useful Command Line Syntaxes & Keyboard Shortcuts.Hardware Essentials.Favorite apps for productivity.MAC OS Basic troubleshooting in One Video.Finally some Career Advises.Best of luck of with your quest for better career.
