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所在平台: Udemy |
课程主页: https://www.udemy.com/course/demand-and-capacity-management-for-operations/
课程评论：没有评论
课程名称：运营的需求与容量管理 课程概述：该课程涵盖了从制造业到客户服务中心，从物流提供商到医院的广泛领域，核心在于通过运营“容量”来满足市场的“需求”。课程帮助学员学习如何通过积极管理需求和容量来改善运营。首先学习一些基础概念和术语，然后深入探讨容量利用率、相关困境与权衡，以及如何预测和理解波动与不确定性的原因及后果。学员将了解如何通过影响订购行为、沟通、运营改进和战略运营决策来管理需求。同时，课程还探讨如何做出更好的决策，何时以及如何调整运营和生产容量。借助课程中的学习，学员将能够继续追求运营卓越！ 课程内容： 1. 需求与容量管理介绍 2. 需求与容量的基础知识 3. 理解运营容量 4. 容量利用 5. 管理需求 6. 运营容量 7. 结论 课程详细内容包括： - 需求与容量的基本概念与管理 - 实际容量与理论容量的比较 - 容量利用的平衡与极限 - 需求波动的原因与内部外部管理 - 影响订购行为及供应链管理 - 通过运营改进平滑需求 - 战略运营决策与容量调整 本课程适合希望在运营领域提升自身能力的学员，课程将指导学员掌握管理复杂业务运营的核心原则和技术，提升职业发展与企业效能！立即开始学习吧！
From manufacturing to customer service centers, logistics providers to hospitals; the essence of operations management is to satisfy the market "demand" by creating and delivering valuable products and services with our operational "capacity".This course teaches you how to improve your operations through actively managing your demand and capacity.First, go over some foundational concepts and terms. Then, dive into capacity utilization, the dilemmas and trade-offs, and how to forecast and understand causes and consequences of variation and uncertainty. Learn how to manage demand through influencing ordering behavior, communication, operational improvement, and strategic operational decisions. Plus, explore how to make better decisions about when and how to adjust your operational and production capacity. With your learnings from this course, you too can continue on your path to operational excellence!This course goes into more detail on a specific aspect of Operations Management. See my separate course "Operations Management A-Z" for a more general overview. This course then goes into much more detail on "Demand and Capacity Management"Course Contents:1. Introduction to Demand and Capacity Management2, Foundations of Demand and Capacity3. Understanding Operations Capacity4. Capacity Utilization5. Managing Demand6. Operations Capacity7. ConclusionCauses of Variation of Demand and CapacityInternal and External Demand ManagementInfluencing Ordering BehaviourCommunication, Coordination and Customer CollaborationVendor Managed Inventory and Vertical IntegrationDemand Smoothing Through Operational ImprovementStrategic Operational Decisions for Demand PlanningDeciding To Increase or Decrease CapacityShould You Change Your Operational Capacity?Options To Change Operational / Production CapacityMilking extra capacityPreparing for Operations ExcellenceBusiness operations come in all shapes and sizes with a host of unique challenges; but the fundamentals of running successful and efficient operations all contain the same fundamentals. Without a grasp of these, no manager can apply the core principles or techniques of business operations management, strategy, design and improvement.Take control of your career and equip yourself to understand the real nature of business operations and how you can be the key to unlock their potential!FULL COURSE CONTENTS1. WelcomeManaging Your Operational Demand and CapacityCoping with a Big Customer Order2. Foundations of Demand and CapacityWhat Is Demand Management?What Is Capacity Management?Supply Chain Management Explained3. Understanding Operations CapacityActual Capacity and Theoretical Capacity ComparedCauses of Lost Time and Improving Operational Capacity4. Capacity UtilizationBalancing Demand With CapacityThe Supermarket Cashier DilemmaThe Kingman Law ConsequencesCapacity Utilization ExtremesForecasting Demand and Demand Planning5. Managing DemandCauses of Variation of Demand and CapacityInternal and External Demand ManagementInfluencing Ordering BehaviourCommunication, Coordination and Customer CollaborationVendor Managed Inventory and Vertical IntegrationDemand Smoothing Through Operational ImprovementStrategic Operational Decisions for Demand Planning6. Operations CapacityDeciding To Increase or Decrease CapacityShould You Change Your Operational Capacity?Options To Change Operational / Production Capacity7, ConclusionPreparing for Operational ExcellenceTake control! Boost your career and your business! Start learning today!
