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所在平台: Udemy |
课程主页: https://www.udemy.com/course/delivering-5-star-guest-customer-service/
课程评论：没有评论
**课程总结：五星级宾客体验与客户服务 (Delivering 5 Star Guest Experience & Customer Service)** 本课程专为酒店、餐饮等服务行业一线从业人员设计，旨在提升宾客体验和客户服务水平。讲师拥有丰富的酒店管理经验，曾管理世界顶级度假村，并将在课程中分享其宝贵的行业知识与实践。 **课程目标：** * 提升宾客服务能力，建立自信。 * 帮助学员在同事中脱颖而出，获得更多正面评价和额外小费。 * 教授如何预防客户投诉，获得五星好评。 * 指导学员如何预判宾客需求。 * 区分不同类型宾客（商务、家庭、情侣等）并提供定制化服务。 **课程结构：** 课程共分为四个模块： 1. **宾客类型 (Guest Types)**：识别和理解不同宾客群体。 2. **标识符 (Identifiers)**：学习识别宾客的潜在需求和期望。 3. **需求 (Needs)**：深入了解如何满足宾客的显性及隐性需求。 4. **额外付出 (The Extra Mile)**：掌握超越预期的服务技巧，创造难忘的宾客体验。 本课程的理念适用于从豪华酒店到经济型酒店、从高级餐厅到普通餐馆的各种服务环境。通过学习，学员不仅能成为宾客服务明星，还能加入一个不断壮大的服务行业社群。
Do you work in Hospitality? In a Guest facing role? You could be a Porter, Waiter, Receptionist, Bartender, Front Desk Agent.I have been in your shoes and I became a Hotel General Manager at 31 years old, managing one of the best resorts in the world where Guests pay $5000+ per night. I'm sharing my knowledge with you because I want our industry and you to move forward. By doing this course, you will gain confidence in your approach towards Guests. You will stand out from your colleagues, receive more reviews with your name in it and receive more tips. This workshop is for those who want to create better guest experiences.How do I prevent complaints and get 5 Star reviews instead? How do I know what a guest needs before they even ask? Looking after a business guest requires a different approach than connecting with a family or a couple celebrating a special occasion. The course is structured into 4 modules:Guest TypesIdentifiersNeedsThe Extra MileThis is the Luxury Hospitality approach that works in a Fine Dining Restaurant, a 5 Star Hotel but also in a Diner, Pub or Budget Hotel. Get on board now to not only become a Guest Service Superstar, but also to become a part of our growing community of Hospo workers!
