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所在平台: Udemy |
课程主页: https://www.udemy.com/course/dealing-with-difficult-employees/
课程评论：没有评论
**课程名称：** 如何应对难缠的员工 **课程概览：** 本课程是为管理者、团队领导者和人力资源专业人士量身打造，旨在帮助您在日新月异的工作场所中，有效应对各种挑战，特别是难缠的员工。课程将深入探讨导致员工表现不佳和产生负面行为的根本原因，以及这些行为对企业产生的严重影响，包括工作环境恶化、员工流失率上升、绩效下降和客户关系受损。 **核心内容涵盖：** * **纪律管理：** * 基本的纪律标准与“正当理由”原则 * 纪律的执行及其常见错误 * 如何进行有效的纪律谈话 * 纪律和申诉程序的程序性内容 * **处理难缠员工的策略：** * 应对积极的药检结果 * 电子监控中发现的不服从行为 * 办公室恋情 * 缺勤、迟到早退 * 工作绩效不佳 * 远程办公管理 * 抗命及管理抗命行为 * 职场欺凌及其类型 * 职场欺凌的管理 * 应对职场欺凌的具体策略 * 酒精相关的不当行为 * 如何冷静应对针对自身的愤怒员工 * 通过人力资源管理预防纪律问题的发生 **学习目标：** 完成本课程后，您将掌握应对棘手员工情况的工具和信心，能够营造积极的工作环境，并为团队和组织的整体成功做出贡献。通过理论知识、实践应用和互动学习，您将能够专业且有韧性地应对管理难缠员工所带来的复杂性。
In today's dynamic workplace, effective leadership involves navigating various challenges, and one significant aspect is dealing with difficult employees. This comprehensive course is designed to equip managers, team leaders, and human resources professionals with the skills and strategies needed to handle challenging personnel situations effectively.Employees who are disengaged often display challenging behaviors stemming from their frustration. Such behaviors can have detrimental effects on business owners, contributing to the development of a toxic work environment. This, in turn, can result in increased staff turnover, diminished performance levels, and compromised customer relations.Key Areas Covered:DisciplineBasic standards of discipline& The just cause standard of disciplineAdministration of discipline & Mistakes to avoid when administeringSteps for effective disciplinary sessionsThe content of disciplinary & grievance proceduresHandling difficult employeesPositive drug use testsIndiscipline detected during electronic monitoringHandling office romanceabsence poor attendancepoor performanceManaging issues with telecommutingInsubordination & manage InsubordinationWorkplace bullying & typesManaging workplace bullyingSpecific strategies to manage workplace bullyingAlcohol related misconductCalming angry workers when you are the targetPreventing the need for discipline with HRMBy the end of this course, participants will be equipped with the tools and confidence to address difficult employee situations, foster a positive work environment, and contribute to the overall success of their teams and organizations. Through a blend of theoretical knowledge, practical application, and interactive learning, participants will develop the skills necessary to navigate the complexities of managing difficult employees with professionalism and resilience.
