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所在平台: Udemy |
课程主页: https://www.udemy.com/course/dealing-with-conflict-at-work/
课程评论：没有评论
课程名称：职场冲突管理：现实世界的策略与工具 课程概述： 冲突是工作生活中不可避免的一部分，虽然它并不总是坏事，但常常带来压力、降低生产力、破坏工作关系，并引发有害行为。作为团队负责人、主管或经理，解决冲突的责任常常落在你的肩上。因此，冲突管理是你工作的一部分，你需要掌握应对职场冲突的工具。本课程将帮助你了解冲突产生的原因，以及如何在冲突加剧之前减少其发生。 主要内容包括： - 冲突的来源 - 聆听技巧 - 人格对冲突的影响 - 人们如何抵制强加的想法 - 冲突升级的迹象与阶段 - 降低冲突的步骤 - 冲突解决策略 - 处理冲突的五种方式 - 如何修复破裂的工作关系 持续项目：你的冲突日志 在课程期间，你将保持并分享你的冲突日志，记录你的观察、成功与挑战。其他学员和导师将支持你，肯定你的成功，并解答你的疑问。 先前经验： 参与此课程所需的唯一先前经验是日常生活。如果你长时间过着隔绝的生活，可能不需要本课程。然而，对那些在职场中经历冲突，特别是担任监督或管理角色的人，这门课程尤为宝贵。 导师介绍： 你的导师是迈克·克莱顿博士。作为国际咨询公司德勤的高级经理，迈克处理过员工与客户之间的冲突，并致力于避免冲突升级。如今，作为培训师和促进者，他将自己所学的经验传授给他人。本课程结合了他15年的教学经验和25年的商业背景，帮助学员掌握最有效的冲突管理工具。 课程保障： 课程提供30天无条件全额退款保证。如果你对课程内容不满意，可以随时申请退款。若在学习过程中有任何问题，迈克承诺将在24小时内回复你。 立即报名，开始掌握职场冲突管理技巧，重拾生活的控制权。
Conflict is an inevitable part of working life. And it's not always bad.But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.As a manager or a leader, conflict management is a part of your job!So you need the tools to deal with conflict at work.And this course will give you them.More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.Here are the main conflict management topics you'll cover:The sources of conflictHow to listenThe effect of personalities on conflictThe ways people resist imposed ideasThe signs and stages of conflict escalationThe steps for de-escalating conflictStrategies for resolving conflictFive ways to handle conflict How to recover a broken (workplace) relationshipOngoing Project: Your Conflict LogDuring the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior ExperienceThe only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your TutorYour tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.We have you coveredHowever, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.So, you see, we have you covered. This course will give you the tools to:Prevent conflictReduce and reverse its escalationHandle full blown conflictand.recover from the effects of a conflict-induced relationship breakdown.Your Unconditional, No-questions, 30-Day Guarantee The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you the tools to do more with your time, then just ask for your money back.And What if you have questions? I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Udemy. Enroll Now Enroll for this course now, so you can start to regain control of your life straight away.
