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所在平台: Udemy |
课程主页: https://www.udemy.com/course/de-escalation-for-workplace-violence/
课程评论：没有评论
课程名称：职场暴力的降级管理 课程概述：欢迎参加我们的在线课程《职场暴力的降级管理》。我们是一家在风险管理、安全和保护领域拥有数十年经验的成功公司，专注于处理职场暴力事件。在当今动态的工作环境中，有效管理和降级对抗性局势是维护安全和高效工作的关键。此课程旨在为您提供沟通工具和策略，以化解紧张局势并防止潜在的暴力行为。 在本课程中，我们将探讨多种关键概念和技巧，以促进和平解决并确保所有相关方的安全。我们强调寻求“双赢”解决方案的重要性，以满足您所在机构和对抗性个体的关切。课程中将介绍“语言柔道”概念，运用战略沟通技巧来重新引导和缓解敌对情绪，以达成更具建设性的结果。 您将学习如何识别和应对可能表明攻击性升级的行为和语言线索，使您能够及时干预、预防暴力。共情将是本课程的核心主题，我们将探讨理解和承认对抗个体情绪的力量。通过表达共情和积极倾听他们的关切，您可以建立融洽关系，为和平对话奠定基础。 课程将强调有效沟通策略，例如提出问题和理解潜在问题，这些都是解决冲突和寻找切实可行解决方案的基本工具。参加本课程的学生将学习控制自身情绪的重要性，避免可能加剧局势的对抗性语言或行为。 通过本课程的学习，您将掌握有效降级对抗性局势的知识和技能，促进尊重与安全的工作文化。我们课程的教学大纲由内部专家基于其领域经验和标准降级方法设计。让我们共同努力，创造一个更加安全和和谐的工作环境。
Welcome to our online course, "De-escalation for Workplace Violence." We are a successful risk management, security, and safety firm with decades of experience in dealing with workplace violence incidents.In today's dynamic work environments, effectively managing and de-escalating confrontational situations is essential for maintaining a safe and productive workplace. This course is designed to equip you with the communication tools and strategies necessary to defuse tense situations and prevent potential acts of violence.Throughout this course, we will explore various key concepts and techniques to promote peaceful resolutions and ensure the safety of all parties involved.We emphasize the importance of seeking a "win-win" solution that addresses the concerns of both your agency and the confrontational individual.We cover the "verbal judo" concept, which involves using strategic communication techniques to redirect and diffuse hostile energy toward more constructive outcomes. You will learn how to recognize and respond to behavioral and verbal cues that may indicate escalating aggression, allowing you to intervene early and prevent violence.Empathy will be a central theme throughout the course as we explore the power of understanding and acknowledging the emotions of the confrontational individual. You can build rapport and create a foundation for peaceful dialogue by expressing empathy and actively listening to their concerns.Effective communication strategies, such as asking questions and seeking to understand the underlying issues, will be emphasized as essential tools for resolving conflicts and finding workable solutions.Students taking this course will learn the importance of controlling their own emotions and avoiding confrontational language or behavior that could exacerbate the situation.By the end of this course, you will have the knowledge and skills to effectively de-escalate confrontational situations and promote a workplace culture of respect and safety. Our course curriculum has been designed by our in-house subject matter experts based on their own experiences in the field and with standard de-escalation methodology.Let's work together to create a safer and more harmonious work environment for everyone.
