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所在平台: Udemy |
课程主页: https://www.udemy.com/course/de-escalate-aggressive-and-potentially-violent-situations/
课程评论：没有评论
课程名称：化解攻击性和潜在暴力情况 课程概述： 大多数面对面沟通是交易性的，客户提出产品或服务咨询，你满足其期望。但如果客户不满意，情绪升温，你感到恐惧，该怎么办？本课程将提供一系列词汇、短语和策略，帮助你快速化解紧张局势，让你感觉更有掌控力。你不想无意中火上浇油，因此学习如何使用预先计划的回应至关重要。对于化解焦虑、敌对或挑战性行为，什么才真正有效？你的回应方式往往是化解行为的关键。本课程的主要目标是赋予你信心和能力，在紧张或威胁性情况升级为暴力之前将其化解，创造一个有利于健康和建设性沟通的环境。本课程将识别用于化解表现出攻击性行为者的策略。这些技能可能真的能救你的命。 重要提示：本课程包含可能引起部分人情绪不安的信息。如果你发现它引发了任何担忧，请寻求专业帮助。
Most face to face communication is transactional. A customer requests information on a product or service and you meet their expectation. But what happens when the customer isn't happy and you can feel the emotional temperature rising and you're fearful of what might happen next. Now imagine if you had a bunch of words, phrases and strategies to quickly de-escalate a situation. You'd feel more in control. You certainly don't want to unknowingly enflame the situation further so it's very important that you learn how to use planned responses. What really works when it comes to de-escalating anxious, hostile, or challenging behavior?How you respond to the behavior is often the key to defusing it.The primary objective in this course is to empower you with the confidence and capability to de-escalate tense or threatening circumstances before they become violent, creating an environment conducive to healthy and constructive communication.This course will identify strategies for you to use when trying to de-escalate persons displaying signs of aggressive behavior.These skills could literally save your life.A Warning up front - This course contains information that may be emotionally confronting for some people. If you find it raises any concerns please seek professional help.
