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所在平台: Udemy |
课程主页: https://www.udemy.com/course/databaseapi-driven-call-center-solution-with-asterisk/
课程评论：没有评论
课程名称：基于数据库/API驱动的ASTERISK PBX呼叫中心解决方案 课程概述： 本教程主要讲解如何使用Asterisk PBX构建一个数据库/API驱动的呼叫中心解决方案。您将深入学习Asterisk PBX的知识，包括如何使用chan PJSIP设置与任何您选择的供应商的中继（Trunk），并通过配置文件和数据库表进行管理。您将能够操作Asterisk拨号计划，以实现不同的业务场景，并设置基于时间的交互式语音响应（IVR）系统。 课程内容包括： - 使用Asterisk为组织设置PBX系统 - 设置基于数据库和配置文件驱动的自动呼叫分配（ACD）系统 - 将Asterisk与您选择的任何数据库（如MySQL、SQLite、PostgreSQL、MSSQL）集成 - 在Linux环境中设置MySQL数据库并与Asterisk PBX集成 - 处理Musiconhold（配置文件和数据库表） - 在拨号计划中实时进行API调用 - 确保PBX的安全性 在掌握Asterisk的基本知识后，您将实施一个为虚构医院（伟大医院）提供的呼叫中心解决方案，该医院拥有在线医疗咨询服务，具备以下要求： - 咨询服务 - 客服 - 自助服务（如预约、取消预约、确认预约、查询未付款项） 用户故事（实施要求）： - 咨询单位工作时间：早上8点到晚上9点，工作时间外的来电应转接到客服单位 - 顾问的访问权限基于预约和注册客户（通过API调用进行验证） - 预约信息需记录在数据库中，并发送邮件通知给客服 - 所有入站和出站通话必须录音以确保质量保障，任何未接来电应触发邮件通知监督或监控邮件组以进行质量保障。 通过本课程，您将全面掌握如何构建一个高效的呼叫中心解决方案。
The tutorial is about learning how to Build a Database/API-driven Call Center Solution/PBX using asterisk PBX. You will learn the following In-depth Knowledge of Asterisk PBX. How to setup Trunk to any provider of your choice using chan PJSIP (Config File & Database TableHow to work with Asterisk dial plan to implement different business scenariosHow to setup Interactive Voice Response (IVR) System with Time-based call routing How to setup PBX for Organization using AsteriskHow to setup Automatic Call Distribution amount the Agents (Database and Configuration file driven approach)Integrate Asterisk with Any Database of your Choice (MySQL, SQLite, PostgreSQL, MSSQL)Setup MySQL Database in Linux environment and integrate it with Asterisk PBXWorking with Musiconhold (Config File & Database table)Make API call in your dial plan to an external system in real-timeSecure Your PBXAfter learning the basics of Asterisk, We are going to implement Call Center Solution for a fictitious Hospital(The Great Hospital) that has an Online Medical Consulting Service with the following requirementsPrompt 1 => Consulting 2=> Customer Service 3 => Self-Service ( 1.Book Appointment 2.Cancel Appointment 3.Confirm Appointment 4.Check Outstanding Bill)User Story (Implementation Requirement)Consulting Unit: Working Hours: 8 AM - 9 PM, Call Outside the working hours should be routed to the customer service unitAccess to the Consultant is based on appointment and registered client (Validation via API call)Booking of Appointment should be logged in the database and email notification sent to Customer ServiceAll calls (Inbound and outbound) must be recorded for Quality Assurance. Any missed call should trigger a mail to the supervisor/monitoring email group for quality assurance.
