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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-support-101-building-excellence/
课程评论：没有评论
课程名称：客户支持101：卓越建设 课程概述：欢迎参加SupportYourApp提供的《客户支持101：卓越建设》课程！自2010年以来，SupportYourApp一直是一家提供安全客户与技术支持解决方案的服务公司，通过结合人力与人工智能工具，致力于为客户创造卓越体验。我们拥有15年的行业经验和1500多名团队成员，旨在创建一个人类与技术相结合的生态系统，将一次性客户转化为终身客户。我们渴望分享我们的支持经验，并希望此次培训能够激励团队培养与客户的牢固关系。本在线课程探讨了客户支持的策略与执行，展示了优秀服务与现代技术如何推动商业增长。无论您是该领域的新手还是希望改进自己方法的专业人士，这个培训项目都提供了塑造有效、同理心强且可扩展支持的关键基础。 该课程还重点提升基本沟通技能，鼓励学员立即应用所学知识。完成课程后，学员将获得结业证书，表明其具备领导或参与高绩效客户服务团队的能力。 学习结束后，您将能够： 1. 理解人工智能工具在客户支持中的作用。 2. 与客户建立良好关系，以提高客户满意度（CSAT）和忠诚度。 3. 在客户支持的各个层面发展以客户为中心的思维模式，帮助企业在竞争中脱颖而出。 4. 在客户支持中平衡硬技能和软技能，以避免因服务体验差而造成的潜在收入损失。 5. 借助课程中提供的三种有效评分卡，立即应用所学知识。 该客户关怀课程非常适合商业所有者、客户服务执行人员、经理和团队领导者，旨在帮助专业人士提升客户互动水平，创造人类与AI支持之间的强大协同。不论您是首次探索客服课程，还是希望扩展领导力工具包，这门课程都将为您提供可操作的知识，创造持久的影响。
Welcome to the Customer Support 101: Building Excellence course from SupportYourApp!SupportYourApp is a support-as-a-service company that has been providing secure customer and technical support solutions since 2010 by combining human efforts and AI tools. With 15 years of experience and 1500+ people on a team, we are on a mission to create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.We are eager to share our insights into support, and hope that this training program will inspire teams to nurture strong relationships with customers. This online customer service course explores both strategy and execution, showing how excellent service and modern technologies can contribute to the growth of any business. Whether you're new to the field or looking to refine your approach, this training program offers the key fundamentals that shape effective, empathetic, and scalable support.This customer service training course also focuses on sharpening essential communication skills and applying them right away. Upon finishing the course, learners will receive a certificate of completion - a mark of readiness to lead or contribute to high-performing customer service teams.By the end of this course, you will be able to:1. Understand the role of AI-powered tools in customer support.2. Build rapport with customers to improve customer satisfaction (CSAT) and loyalty.3. Develop a customer-centric mindset across all levels of support to help their business stand out.4. Balance between hard skills and soft skills in customer support to avoid potential revenue loss due to poor customer service experiences.5. Apply the knowledge gained right away with the help of three effective scorecards provided in the course.This customer care course is ideal for business owners, customer service executives, managers, and team leaders. It's designed for professionals interested in taking their customer interactions to the next level, creating a powerful synergy between human and AI support along the way. Whether you're exploring your first customer service course or looking to expand your leadership toolkit, it will equip you with actionable knowledge to create lasting impact.
