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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-success-manager-csm-elite/
课程评论：没有评论
**Coursera 课程总结：客户成功经理（CSM）精英之路** 本课程专为渴望为客户提供卓越价值，但又苦于不知如何高效完成工作的客户成功经理（CSM）设计。通过在本课程中掌握三大关键领域的技能，学员将能够晋升为“精英”CSM。 **“精英”CSM 的特质：** * **时间与日历掌控者：** 有效管理时间，有条不紊地规划每日工作，区别于忙于“救火”的同事。 * **战略关系构建者：** 在内部建立与客户同等级别的战略关系，从而在更短的时间内完成更多工作，以更高水平服务客户。 * **客户互动大师：** 熟练掌握与客户打交道的关键技巧，包括： * 如何让每一次客户沟通都精彩纷呈。 * 如何深入客户，超越表面交流。 * 如何有效进行优先级排序，避免只关注“叫得最响”的客户。 * 如何通过客户规划，实现工作效率翻倍。 * 如何在问题出现时，巧妙升级并赢得赞誉。 **讲师背景与课程价值：** 讲师在2.5年内从CSM晋升为客户成功副总裁，并成功“优化”了自己的职位。自2015年起，他致力于帮助SaaS公司构建世界级的客户成功组织。本课程汇集了讲师加速职业发展以及指导私教客户的精华策略，为学员提供了一份“作弊秘籍”，帮助他们摆脱摸索，快速成长。 **学员反馈：** 多位学员分享了通过讲师的策略所获得的积极成果，例如： * 驱动了可观的新客户收入增长。 * 获得了应对任何挑战的信心与赋能。 * 成为更自信、更有效的组织领导者。 * 在时间管理和邮件组织方面达到了新的水平。 * 体验到了客户成功与个人技能的完美结合。 * 提升了客户成功团队的运行效率。 * 在工作和职业发展中变得更加专注和充满力量。 **课程目标：** 只要学员应用课程中的内容，就能成为“精英”CSM，在同行中脱颖而出。 **立即加入，将您的客户成功职业生涯推向精英水平！** 讲师期待与您一同学习成长。
If you are a Customer Success Manager who loves to deliver value to your customers but struggles with how to 'get it all done', you need a strong foundation in three key areas to become Elite.The Elite Customer Success Manager...Has complete control over their time and calendar so they can methodically and consciously work through each day while their colleagues run around in a frantic state as they attempt to put out fire after fire.Has put the same level of time and effort into building strategic relationships internally as they do with their customers. These relationships enable the Elite CSM to get more done in less time and ultimately deliver for their customers at a higher level.Has mastered the most important areas when it comes to working with customers. They know...How to knock every customer call out of the parkHow to dig deeper with customers to go beyond surface-level conversationsHow to prioritize so it's not only the 'squeaky wheels' that get the greaseHow to do account planning so they can double their capacityHow to escalate when there's a real problem and look like a rock star.I went from Customer Success Manager to VP of Customer Success in 2.5 years. After a year of being VP of Customer Success, I worked myself out of the job. I left and started Glide Consulting and since January of 2015 have been working with the fastest growing SaaS businesses to help them build world-class customer success organizations.The strategies I used to accelerate from CSM to VP and have taught my private clients since 2015 are inside this course. I took the best of the best so you don't have to do the guesswork and instead get the cheatsheet to growing your career in Customer Success.Here's what some of my private clients have had to say about working with me through many of the strategies discussed in this course..."...I have driven $240,000 in new customer revenue as a result of the strategies discussed with Nils..." - Natalie O."I feel empowered to take on any challenge as a result of the strategies and techniques I learned working with Nils..." - Michael F."I am a more confident and effective leader in my organization as a result of my experience with Nils..." - Adam M."[Nils is] a master in time management and tactics in email organization..." - Lauren M."Nils is Peanut Butter and Customer Success is Jelly; they're fine on their own, but a magical experience when combined!" - Josh S."Our Customer Success team runs more efficiently after working with Nils." - Mark H."I left our engagement feeling confident, focused, and empowered." - Jessie B.When you apply the material in this course, you will become Elite and stand out from the rest of the pack.So, let's do this!Enroll today to take your Customer Success career to the Elite level!I can't wait to work with you!
