|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-success-creator-course/
课程评论：没有评论
课程名称：客户成功创作者课程 课程概述：当前，作为一名客户成功经理面临着极大的挑战。客户们希望削减开支，他们的财务总监正在仔细评估从你的产品中获得的投资回报率，客户的期望前所未有地高涨。客户成功（CS）团队的预算被削减，经历了裁员，他们被迫在资源有限的情况下做出更多的贡献，却不知道如何应对。加强客户成功的协调仍然是一个遥不可及的梦想。过去十年，客户成功团队被迫关注便捷性和可扩展性，但现在他们必须转变角色，迎接新的挑战，但却缺乏应对的策略。 为了适应新的现实，内部培训成为提升团队绩效的有效方法，但具备所需技能和知识的人并不多。现有关于客户成功的内容质量普遍较低，大多数人仅仅在重复老旧的教条，而客户并不关心你拥有多少证书。 你需要的是一个能够帮助你有效、反复地交付结果的程序，因为一成不变的工作方式不会带来不同的成效。客户成功团队必须走出忙碌和仅仅“做事”的舒适区。客户成功创作者课程提供了你所需的一切工具，以为你的客户和公司提供卓越的价值。
Being A Customer Success Manager Is Hard Right Now. Super Hard.Your customers are looking to reduce their expenses. Their CFOs are carefully evaluating the ROI they get from your product. Their expectations have never been higher.CS teams got their budgets cut and suffered from layoffs. They are forced to do "more with less" and don't know how. Alignment on customer success is still a distant dream.For a decade CS teams have been wired to prioritize convenience and scalability. Now they are forced to go from defense to offense and don't know how.How Can You Adapt To The New Reality?Internal training is a very effective method to boost your team's performance. But who has the required skills and knowledge?The content you find about customer success is really poor. Besides, there's nothing new because everybody copies the same generic stuff from everybody.The courses you'll find are will teach you all the same outdated things. Your customers don't care about how many certificates you have.What You Need Is A Program That Helps You Deliver Results Accurately And RepeatedlyBecause doing the same things over and over again won't create different results. CS teams need to get out of the comfort zone of being busy and doing "stuff".The Customer Success Creator Course gives you everything you need to deliver exceptional value for your customers and your company
