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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-success-build-cross-functional-relationships/
课程评论：没有评论
**课程名称：** 客户成功：建立跨职能关系 (Customer Success: Build Cross-Functional Relationships) **课程概述：** 本课程旨在帮助您解决在企业内部与其他团队在注重客户方面可能存在的沟通和协调障碍。如果您渴望让其他团队也能够以客户为中心，并希望有效领导跨职能团队以提升客户体验，那么这门课程正是为您设计的。 课程将深入解析不同部门（市场营销、销售、支持、服务、产品、财务和领导层）的目标和压力，以及它们与客户成功部门如何相互关联。通过提供实用的方法和技巧，您可以与内部团队建立有意义的联系，从而创造更卓越的客户体验。 此外，课程还将重点关注导致跨职能关系受阻的三个常见障碍，并教授您如何克服它们。讲师 Kristen Hayer 拥有丰富的客户成功和销售经验，曾亲身体验到糟糕的跨职能关系对客户体验的负面影响，并总结出一套行之有效的关系建立方法。 **课程特色：** * **实践性强：** 包含练习和可立即使用的工作表，帮助您巩固所学技能。 * **资源丰富：** 提供一份详尽的资源列表，包含书籍、文章等，供您进一步学习。 * **职业发展导向：** 提升跨职能领导力，助力您在客户成功领域脱颖而出，迈向管理岗位，成为更杰出的领导者。 **课程目标：** * 理解并应对其他团队的目标和压力。 * 发现客户成功与其他部门的交集。 * 学会以对方能够接受的方式与各部门合作。 * 克服建立跨职能关系的常见障碍。 * 建立更高效的内部伙伴关系，提升客户体验。 * 为客户成功职业生涯的成长奠定坚实基础。 如果您准备好与公司内部的团队建立更具成效的合作关系，欢迎加入这门课程！
Have you ever been frustrated because it seems like other teams inside your company don't care about customers in the same way that you do? Do you want to encourage other teams to adopt a customer focus? Do you wish that you had the ability to effectively lead a cross-functional team in order to drive a better customer experience? If you said yes to any of these questions, this is the course you're looking for!Customer Success: Building Cross-Functional Relationships will help you understand the goals and pressures that drive other teams inside of your company, as well as the intersections between each team and Customer Success. We'll focus specifically on marketing, sales, support, services, product, finance, and leadership. This course will help you create a stronger customer experience by providing practical tips on how to engage other teams in your organization in a way that is meaningful to them. At the end of the course we'll zero in on three common blockers to building cross-functional relationships, and teach you how to combat them. My name is Kristen Hayer, and I'm the CEO of The Success League, a customer success consulting firm. As a former sales and customer success executive, I've seen first hand how poor cross-functional relationships can negatively impact the customer experience. Over time, I learned what drives other teams inside an organization, and how to build strong relationships between groups. I'm excited to share my experience with you in this course!I've included exercises to help you build your skills and worksheets you can start using right away. At the end of the course we provide a resources list full of books, articles and suggestions for continuing your learning on this important topic.Building skills in cross-functional leadership will enable you to stand out as a CSM, move into management roles, and shine as a leader. This course is designed to help you build the knowledge and skills you need to grow your career in customer success. If you're ready to create more productive partnerships with teams in your company, join me in this course!
