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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-success-and-product-management-collaboration-training-course/
课程评论：没有评论
课程名称：掌握客户成功与产品管理协作 课程概述： 产品的成功与客户成功团队和产品管理团队的协作密切相关。本课程旨在为您提供可立即应用的实用见解，帮助您创造协同效应，以提升客户满意度和产品创新。 课程内容： 1. 课程介绍 - 重要信息与概念构建 学习客户成功管理、产品管理以及产品路线图的概念，并了解如何协调两队在产品路线图上的工作。 2. 沟通部分1 - 如何向产品管理团队和产品负责人传达客户信息 学习提升信息传递和共享的实用方法，以便双方更有效地合作。 3. 净推荐值（NPS） 掌握使用NPS评估客户忠诚度和满意度的技巧，并将这些洞察转化为可行的策略，学会如何处理NPS的贬损者、中立者和推荐者，以增强客户保留率。 4. 如何利用数据了解客户 学习如何利用客户数据做出明智决策，推动客户成功、产品设计和开发。涵盖如月度经常性收入率（MRR）、活跃用户数（MAUs）、价值实现时间（TTV）、客户旅程映射、客户满意度（CSAT）等数据指标，并了解收集产品使用数据和融入客户反馈的工具。 5. 沟通部分2 - 团队之间的沟通与协作 探索打破部门壁垒的沟通技巧，推动透明和协作。提升您的软技能，并学习重要的工具以促进协作。 本课程深入探讨将客户成功与产品管理团队协作的策略，每个模块都注重简单易懂的例子和实际应用，您可以立即使用。 额外内容： - 终身访问20多个高质量视频，包含模板、指南、测验及常见问题解答。还可直接向我发送您的问题。 选修本课程的理由： - 本课程会让您无需其他课程或资源，便能以最简单的方式理解产品管理与客户成功。 - 传授超过6年的经验与经过验证的策略，提升效率与协作。 - 提供可立即应用的实用技巧，课程内容不断更新，解答您的疑问。 - 复杂概念逐步讲解，简化实例易于理解，您可以快速学习并应用新技能。 本课程还有30天退款保证，助您无忧学习！
The success of your product is directly tied to how well your customer success and product management teams work together.This crash course is for you if you are just interested in actionable insights that you can apply immediately to create synergies that drive customer satisfaction and product innovation.Let's look at the contents of this courseThe course breakdown:● Course introduction - Essential information and concept building Learn what is Customer Success Management, Product Management, and what is a product roadmap and how to align both teams on the product roadmap● Communication Part 1 - How to communicate customer information to the Product Management team and the Product OwnerLearn practical methods to make information delivery and sharing better for each other● Net Promoter Score (NPS)Master the art of using Net Promoter Score (NPS) to gauge customer loyalty and satisfaction, and turn these insights into actionable strategies. Learn how to treat NPS detractors, passives and promoters and supercharge customer retention● How to Use Data to Understand CustomersUnderstand how to leverage customer data to make informed decisions that drive customer success, product design and product development. Learn about data metrics such as Monthly Recurring Revenue Rate (MRR), Monthly Active Users (MAUs), Time to Value (TTV), Customer Journey Mapping, Customer Satisfaction Score (CSAT), Open Ended Feedback and much more.Learn about the tools to collect product usage data and incorporate customer feedback in product design and product development● Communication Part 2 - Communication and Collaboration between TeamsDiscover communication techniques that break down silos and foster transparency and collaboration. Upgrade your soft skills and learn about the important tools that can catalyze collaborationThis course doesn't just scratch the surface. It's a deep dive into the strategies that will transform how your customer success and product management teams work together. All of the course modules include a focus on simple and easy to understand examples and real-world applications that you can start using right away.What is extra in this course?With lifetime access to 20+ high quality videos, you get templates, guides, quizzes, and answers to your most frequently asked questions.Furthermore, you will have the option to message me your questions directly.Why this course?I promise you that you will not need any other course or resources to understand product management and customer success in the simplest manner.You will also learn how to collaborate and bring these teams together.● My course brings 6+ years of experience with tried and tested strategies to improve efficiency and collaboration● Practical techniques that you can apply moments after learning them● I constantly upgrade my course and add answers to your questions● Step by Step explanations of complex concepts and simplified examples● Short and effective: you can gain new skills quickly and start applying them immediately● Make feedback actionable to ensure the mutual success of the product and the clients● Equip yourself with strategic leadership ideas and update your status to a veteran product manager, product owner and customer success managerStill do not believe me? There is a 30-day money back guarantee.
