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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-success-101/
课程评论：没有评论
This Coursera course, "Customer Success: A good career for you? Interview + Salary," is designed to introduce you to the field of Customer Success Management (CSM). Led by an experienced professional who manages a CSM team at Uber, overseeing significant annual recurring revenue, the course aims to answer key questions for anyone considering a career in CS. Whether you're currently in a customer-facing role or exploring new career paths, this course will help you understand: * **What is Customer Success (CS)?** * **The importance and scope of CS.** * **The core mission and essential terminology of CS.** * **Key principles ("Pillars of CS") that are often overlooked.** * **CSM responsibilities and career paths, including entry-level opportunities and how to transition into the field.** * **Customer segmentation and effective customer conversation strategies.** * **The typical salary range for CSMs and whether it's a suitable career for you.** * **How to prepare for and ace a CSM interview.** No prior experience is required, making it accessible to everyone interested in this growing profession and how to excel within it.
Learn the foundational principles of customer success management with a professional who is currently leading a team of Customer Success Managers at Uber, responsible for over $140 million dollars of annual recurring revenue per year.With over 12+ years in customer-facing roles, including consulting and account management, I'm here to help you. I've built a Customer Success department from scratch as the Director of Client Services/Customer Success, and I'm here to share Whether you're in a customer-facing role today, or you're a nurse, teacher, bartender, retail associate, wondering if customer success is the right career path for you, then this course is for you.If you're asking yourself the following questions, then this course is for you:What is a customer success manager?What does a customer success manager do?Is a customer success manager a good career for me?Is customer success manager a good job?How do I become a customer success manager?How do I prepare for a customer success manager interview?How much money does a customer success manager make?If you're already in customer success management and want to learn how to become the best customer success manager, then this course is for you.Are there any course requirements or prerequisites?There are no requirements for this course. Here's the agenda for the course:What is Customer Success (CS)?Why is it important?What is it not?Where did CS come from?The main mission of CSTerminology you need to knowThe Pillars of CS - NO ONE IS TEACHING THISCustomer SegmentationHow to Lead Customer ConversationsCareer PathSalary/PayIs CS a good career for you?Entry Level RolesHow to Transition into a CS roleInterview Questions and How to Answer Them
