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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-services-excellence/
课程评论：没有评论
课程名称：卓越客户服务 - 从客户到运营 概述： 你是否曾经在处理愤怒客户时感到挣扎？你的客户是否真正喜爱你？他们是否愿意将你推荐给朋友？你是否觉得自己总是处于客户的控制之下？很多人认为让客户喜爱自己的公司是一件极其困难的任务，只有大公司才能做到，或者觉得这对像你这样的小企业来说不切实际。但实际上，这并非如此！卓越客户服务课程将帮助你的企业在多个方面蓬勃发展：提高销售额，让客户愿意推荐你，促进客户对你公司的评价和评分（这将帮助你的市场营销团队），并最终让客户更加愿意接听你的电话和接受你的提案。 在这门课程中，学员将学习什么是卓越的客户服务，掌握独特且实用的工具和框架，学习如何塑造自己的客户服务准则，并制定与自己的业务和客户完美契合的策略，以实现卓越的服务。 课程内容包括： - 10个独特的可下载工具，随时打印 - 将近70个简明扼要的课程 - 超过6小时的丰富内容：这是Udemy上最完整的课程 - 课程内容基于面对面的实用课程，已证明有效 - 10个书面练习，供你反思自己的技能 - 随时随地观看，按个人兴趣顺序学习 - 10个部分覆盖从A到Z的客户服务全景 - 与讲师的支持和互动 - 终身访问课程内容 - 完成证书 这个课程将为希望提升客户服务质量的企业主和员工提供有价值的知识和技能。
Answer these questions:Do you struggle dealing with angry customers?Do you customers love you?Do your customer recommend you to their friends?Do you feel you are always at the mercy of your customers?You may think that it's a very hard task to get customers to actually love your company, that only big companies can achieve that you that it's simply unpractical for a business like yours, but guess what: it's not!Customer Service Excellence can help your business thrive in many ways, like increasing sales, make your customers recommend you to others, comment and rate your company (helping your marketing team), and it ultimately make your customers even more open to your calls and to your proposals.In this course Customer Service Excellence, you will learn not only what's an excellent customer service and learn and see new unique and amazing tools and frameworks, but also how to shape your own customer services guidelines and also how to create strategies that fit perfectly to your business and customers, so you can achieve an excellent service.What's in it:Ten unique downloadable tools, ready to printThere are almost 70 lessons, short and straight to the pointMore than 6 hours of content: the most complete course on UdemyIt's proven to be successful: it was built upon a face-to-face courseTen written exercises for you to reflect on your skillsWatch it whenever you want and in the order you like10 sections covering customer services from A to ZSupport and interaction with the instructorLifetime acess to the contentCertificate of conclusion
