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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-service-success/
课程评论：没有评论
**课程名称：** 创造客户服务成功 **课程概述：** 本课程旨在帮助您成为提供卓越客户服务的专家。您将学习： * **深入理解客户需求：** 准确把握客户期望，并将其转化为完美的客户体验。 * **服务提供者洞察：** 结合学术研究和真实案例，多角度学习服务提供者之道，确保始终提供五星级服务。 * **八步服务法：** 掌握经过验证的八步方法，无论面对何种情况（包括难缠的客户），都能每次都提供完美的服务。 * **服务故障处理：** 了解服务失败的影响，并学习我们开发的五步服务恢复方法（结合学术研究和实践经验），以成功挽回客户。 * **客户情绪管理：** 探究客户愤怒的根源，学习简易技巧，以友善的方式处理各种情况，让您和客户都更加满意，并成功解决问题。 * **职场礼仪：** 学习职场礼仪的重要性及其对业务和工作场所的益处，并通过真实案例进行讨论。 **额外内容：** * **职场心态调节：** 学习保持冷静的技巧，提升工作表现，避免职业倦怠。
On this course you will become a master at providing the ultimate customer service by learning the following...Understanding exactly what it is that customers want and how you can use this knowledge to create the perfect customer experience,Discover what service providers do. This will be a fusion of academic research and real life examples which can help make sure you have every angle covered so that you're always providing 5 star customer service,We teach you our tried and tested 8 step method to delivering perfect customer service every time, even if you're dealing with a difficult client or customer,What happens when you encounter a service failure, and how it can impact your business/ customers. We will go through the 5 step method we have developed using academic research and hands-on experience so that you can win and succeed at service recovery,You'll learn why customers may get angry, and the easy techniques so that you will be able deal with any situation amicably and leave both you and the customer happier and have the issue resolved,How to be courteous in the workplace, and why it's important. We will discuss real life examples and the benefits of being courteous can bring to your business and place of work,EXTRA: Tips and tricks on how you can keep calm in the workplace so that you perform better as an employee and don't suffer burnout.
