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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-service-mastery/
课程评论：没有评论
课程名称：客户服务大师：让每位客户都满意 课程概述：本课程专注于如何通过出色的客户关怀来令客户感到满意，从而赢得终身忠诚和推荐。您是否希望客户对您的公司赞不绝口，始终保持满意，甚至从未考虑转向竞争对手？通过提升客户服务，您可以实现这些目标，并且这并不需要花费巨额的资金，只需创意和热情即可。 该课程由Chris Croft主讲，他是一位国际演讲者和畅销书作者，拥有超过20年的客户服务培训经验。他将分享有效的、经过验证的、简单的创意，帮助您建立长期的客户关系。课程内容包括： - 三十种独特的客户关怀方法 - 零行业经验下提供卓越服务 - 激励员工超越期待 - 发掘客户服务中的潜在机会 - 将每位客户转变为忠实粉丝 - 收获重复销售、追加销售和客户推荐 本课程具有100%实用性，不使用复杂的术语，旨在帮助您在竞争中脱颖而出，创造独特而令人愉悦的客户体验，并建立忠实的客户群体。通过提升客户服务，您将不仅能防止客户流失，还能为公司带来数千的推荐和重复销售，极大地提升收入。 此外，课程提供30天退款保证，确保您在学习过程中无后顾之忧。
Customer Service: Delight Your Customers with Customer CareMaster Customer Service - delight your customers using great customer care and benefit from lifelong loyalty and referralsDo your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours….But guess what - it's not! Customer Service can make all of those goals come true, and doesn't need to cost you anything except creativity and passion. Amazingly there are almost no official theories, tools or frameworks out there talking about Customer Care. For me it's one of the most powerful and underestimated marketing, sales and leadership areas. So, I have created a step by step course you can use to come up with original, cost effective and unique ways to delight every customer and have them coming back to you time after time. Imagine if all your customers became repeat clients, and referred you to others many times over? You could fire your whole sales and marketing team! In my experience, most employees genuinely want to do a good job and make customers happy, but often don't have the tools or empowerment to make it a reality. This course fixes that with simple, tried and tested ideas that have been working for decades. Over my 20 year management coaching career I've seen thousands of businesses.and I've pinpointed all the ways they could improve their customer service! The challenge with Customer Service is you need to be constantly ahead of your competitors and offering something unique and special to delight the customer. If you don't already have fresh Customer Service ideas popping up on a daily basis I'd highly recommend taking this course. It will allow you to build a loyal fanbase of customers who would never dream of spending their money elsewhere.and that could multiply your revenues many times over! Chris Croft is an international speaker, and widely published author, who's been teaching Customer Service to companies for over 20 years. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life-changing skills for home and work.The course overview includes:Thirty unique ways to create Customer Care delightsProvide incredible service even with zero industry experienceMotivate your employees to go over and aboveHighlight missed opportunities to delight customersTurn every customer into a lifelong fanBenefit from repeat sales, upselling and referralsAnd as always it's 100% practical, and with no technical jargon. And lots lots more!By becoming great at Customer Service, not only will you benefit from customers never switching to a competitor, but you'll also have made your company thousands in referral and repeat sales!This course comes with a 30 day money back guarantee
