|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-service-masterclass-corporate-edition/
课程评论：没有评论
课程名称：客户服务与客户支持速成课程 课程概述： 客户服务为何重要？客户服务是企业市场中增长最快的领域之一。即使是科技公司也开始设立专门的客户服务外包业务单位，因为他们认识到这一领域的巨大潜力。由于疫情的影响，客户服务行业的需求显著增加，改善了客服人员的工作环境。大多数公司接受远程工作，并愿意为优秀的专业人士支付具有竞争力的薪资。 为什么选择我作为讲师？我作为客户服务代表和后来的商业分析师，在实施客户服务解决方案方面积累了丰富的经验，这种独特的视角使我能够深入理解这一角色及其复杂性。遵循我的建议，你将迅速在职场上取得进步！ 本课程将为您建立一个坚实的基础，教您如何与客户互动、如何应对压力、如何避免失礼，以及怎样理解客户服务的整体框架。我们会探讨业务单元、客户互动、工单工具和不同的沟通渠道。同时，还将介绍各种客户服务工具，如Zendesk、ServiceNow、Teams等。 本课程不适合谁？如果您在该领域已有丰富经验，您可能会对课程中的内容非常熟悉。在这种情况下，我不建议您报读此课程。
Why customer service?Customer service is one of the fastest-growing areas in the corporate market. Even tech companies start opening business units specialitizing in customer service outsourcing because they realize where is the big money. Due to the pandemic, the demand for the sector increased significantly improving working conditions of agents. Most companies accept remote work and are willing to pay competitive salaries for good specialists.Why learn from me?My experience as a Customer Service Agent and later Business Analyst implementing customer service solutions has gave me perspective only few people have. This perspective is the key to understanding the role inside out alongside its different intricacies. Follow my advice and you will climb the corporate ladder in no time!The course will build a strong foundation with which you will know how to behave with the client, how to deal with stress, what is a faux pas, and what is not. I will also explain to you the etire customer service framework - we will go through business units, engagements, ticketing tools and different channels of communication. We will also talk about different customer service tools like Zendesk, ServiceNow, Teams etc.Who is this course not for?If you have a long experience in the field then chances are you most likely going to know everything in this course. In such case, I would not encourage enrolling
