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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-service-fundamentals-l/
课程评论：没有评论
课程名称：客户服务基础 课程概述：每个商业组织的货物和服务都是针对特定受众，即客户。虽然广告、营销及推广等手段能够吸引顾客并提高品牌知名度，但真正留住客户的关键在于优质的客户服务。客户服务是指公司与客户互动的政策、计划和活动，涵盖了日常交易及解决问题的过程。有效的客户服务直接影响公司的盈利能力，因为客户服务团队是响应客户需求的前线，关乎长期客户的留存率。 在这门快速课程中，您将了解客户关系管理（CRM）的好处，并学习如何利用CRM提升服务标准。我们将帮助您建立必要的知识和技能，使您成为一名成功的客户服务专员，具体包括理解客户心态和购买周期的重要性、培养适当的同理心行为（如好奇心、耐心、时间管理和乐于助人）、解决问题的方法，从而研究问题并找到适当的解决方案。您还将学习如何在与客户的互动中，确保他们的满意度，并创造出“惊艳体验”。 现在就行动吧！投资您的未来，今天就报名，提升您的客户服务水平，见证业务的增长。
For every business organization, the goods and services provided are meant for a target audience; they are referred to as the customers. Advertising, marketing, and pitching, among others, would bring you customers and create awareness for your brand but what would keep these patrons is the customer service.Customer service consists of those policies, plans, and activities that govern how your organization interacts with your customers. Customer service is how your company interacts with its customers, both in daily transactions and also as a problem-solving solution when issues arise. It has a direct and meaningful impact on your company's profitability as your customer service team serves as the front-line response to your customer's needs and is crucial for long-term customer retention.In this fast-paced course, You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service.We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist by Understanding the Importance of Customer Mindset and Buying Cycle. Appropriate empathetic behavior such as curiosity, Patience, Time Management, and Willingness to help. Problem-solving to research an issue and help determine an appropriate resolution. Being able to end the conversation with confirmed satisfaction Understand the Steps in Handling a Typical Customer Interaction Scenario to leave your customer with a WOW Experience. So What Are You Waiting for?Invest in your future. Enroll today, improve your customer service, and see your business grow.
