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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-service-executive-for-customer-service-support/
课程评论：没有评论
课程名称：客户服务与支持——面向客户服务执行官 课程概述： 本课程专为希望成为优秀客户服务执行官的学员和现有客户服务人员设计，同时也适合想了解客户服务重要性的企业家。课程内容通俗易懂，涵盖了提供卓越客户支持所需的概念和工具，学习费用不到20美元。 课程提供： 本培训结合理论知识、作业、测验和真实客户电话案例，以增强学生的学习体验。此外，课程还提供问答环节、作业反馈以及直接消息功能，以确保优质的学习体验。 课程内容： - 客户服务的真实本质 - 什么是客户服务？客户服务为什么重要？ - 服务日益超越产品的重要性 - 客户服务在各业务领域的重要性 - 什么是客户服务执行官？ - 专业客户服务执行官的角色与责任 - 客户服务执行官应具备的重要技能 - 同理心与诚实在提供卓越客户服务中的作用 - 优秀客户服务的长期影响 - 如何通过实际案例处理客户电话 - 全面了解客户服务、客户支持和客户关怀的世界 课程对象： - 希望进入客户服务领域并申请客户服务执行官职位的任何人 - 现有的客户服务执行官，想要深入学习和提高技能 - 希望通过卓越客户服务提升公司和品牌的企业家 - 希望为客户提供优质服务并建立持久关系的自由职业者 客户服务是任何业务成功的关键。只要给予客户良好的服务，无论客户数量多少，都能维持长期关系，并促进公司增长。在本课程中，您将学习如何建立高效的客户服务团队，除了理论学习外，还将进行作业、案例分析以及观察实际客户互动的机会。 课程评价： “该课程从客户服务的概述开始，深入讲解，然后进行销售电话的案例分析。整体上，这是一个全面的课程，帮助我理解客户服务的重要性及如何在提供卓越服务方面脱颖而出。”— 约翰·C “作为一名正在申请客户服务工作的初学者，这门课程正是我所需。它让我清楚地了解工作内容、如何处理客户以及可能担任的角色与任务。讲师提供了企业家的视角，这让我明白良好的客户服务在创业中的重要性。”— 维多利亚 特别感谢Krittika Arora的支持。若有任何疑问，请随时联系我。期待在课程中见到您！ 讲师：Salil Dhawan, Peter Alkema
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service Executive. This course is also for entrepreneurs to the learn importance of customer service in any business.Why this course? - Easy to understand concepts and tools that help anyone acquire the skill of providing excellent customer support in less than $20.What else is offered? - This training offers all theoretical knowledge combines with assignments, quizzes and real life customer calls to help enhance the learning of the student. The course also offers a Q & A section, assignment feedback and direct messaging option to provide exceptional cause experience.What do I teach in this course -The true essence of Customer ServiceWhat is Customer Service? Why is Customer Service important?How Service is becoming more important than the productThe importance of Customer Service in all aspects of a businessWho is a Customer Service Executive?What are the roles and responsibilities of a professional Customer Service Executive?The skills important for a Customer Service Executive.How empathy and honesty help provide exceptional Customer Service.The long term implications of great Customer Service.How to handle customer calls through explained real world calls.Understand complete world of Customer Service, Customer Support, and Customer Care.Who is this course for -Anyone who wants to enter the field of customer service and apply for the role of a customer service executive.Existing customer service executives who want to learn more about customer service and improve their skillsEntrepreneurs who want to grow their company and brand by giving exceptional customer service.Freelancers who want to provide great customer service to their clients and create lasting relationships with them.Customer service is critical for success of any business. You can have just one customer in your business but as long as you provide good service to that customer, you will have a long lasting relationship that helps your company grow. You will also learn everything you need to know to create your own high-performing customer service team. You will have the opportunity to not just learn theories but also take assignments, ask questions specific to you, understand case studies of successful customer service companies and even watch sample customer interactions. "The course starts with a great introduction and overview of Customer Service, then goes onto the how's and finally has sales call. Overall, a complete course that has helped me understand the importance of customer service and how to excel in providing that excellent customer service." - John C."As a beginner who is currently applying for jobs in customer service, I feel this course is exactly what I needed. It has set me up perfectly to know what my job would entail, how to handle customers, and what kind of roles and tasks I could have. The instructor has also given it a perspective from an entrepreneur so in case I ever start my own business, it would make sense that in order to satisfy customers, good customer service is important. I hope I can implement the things taught in this course and do a good job at my company and create a lot of satisfied and happy customers for them." - VictoriaSpecial credit to Krittika Arora for helping me create this course.In case you have any questions feel free to reach out to me.I look forward to seeing you in the course!Salil Dhawan, Peter Alkema
