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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-service-english-language-course/
课程评论：没有评论
课程名称：客户服务英语语言课程 概述：此课程面向服务行业的员工、学生、教师、培训师和经理。您是否把英语作为第二语言？您是否在从事客户服务工作或正在学习相关知识？您的口语水平虽然不错，但希望在正式场合中提升表达能力吗？您愿意在与客人、客户、面试、会议和正式活动中以礼貌的方式进行交流吗？如果您想用英语与流利的英语使用者对话，那么这个课程将非常适合您，特别是对初中级的英语学习者而言。 该课程适合在餐厅、酒店、邮轮、航空公司、旅游、零售店、办公室、银行、医院、公共交通和公共活动中工作的人员。也适合在如Uber、Lyft、Grab或Airbnb等平台独立工作的人员。此外，正在大学学习并希望增强在接待客人和客户时自信的学生也可以受益于此课程。教师、培训师和经理可以用此课程来提升或补充自己的教学材料和资源。 为什么学习如何使用礼貌的英语是重要的？在正式场合与陌生人交谈时，应当使用礼貌的语言。礼貌的表达和尊重会给他人留下良好的印象。如果您能留下良好的印象，客户、客人或面试官会记住您是个友好、专业的人。尊重和礼貌不仅让他人感到愉悦，同时也激发大脑中的内啡肽产生积极情绪。这种积极的反馈循环对每个人都有好处，并且能够提升您在工作中与同事及客户的关系，实现双赢效果。
This course is for Staff, Students, Teachers, Trainers & Managers in the Service Industry. Is English your second language?Are you working in a customer service job or studying to?Is your level of spoken English good but you would like to improve when speaking in formal situations?Would you like to speak politely in formal situations to guests, customers, in interviews, meetings and official events?Would you like to speak English with fluent English speakers?This course is best for Upper Beginner to Intermediate speakers of English.You work in a restaurant, hotel, cruise ship, airline, tourism, a retail shop, an office, banking, hospital, public transport and public events. Or you might work independently with Uber, Lyft, Grab or airbnb for example.Maybe you're studying at college or university about to start your career and want the confidence to speak hospitality English with your guests and customers. This English course can also be used by teachers, trainers and managers to enhance or back up their own materials and resources.Why is it good to learn how to speak polite English?If you speak to strangers in a formal situation, you should speak politely.If you speak politely and show respect and courtesy, you will leave a good impression.If you leave a good impression your guest, customer or interviewer will remember you as a nice, professional person.When we are respectful and courteous to people we make them happy, this releases endorphins in the brain which triggers a positive feeling in the body. This positive feedback loop is beneficial to everyone and will enhance your position at work with both your colleagues and customers. It's a win-win situation!
