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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-service-delivering-memorable-moments/
课程评论：没有评论
**课程名称：** 卓越客户服务，客户体验与客户支持 **课程概述：** 本课程旨在帮助您在短时间内掌握有效的客户服务技巧，无需冗长的理论培训。通过学习强大的 S E R V E(c) 流程和实用工具，您将能够自信地与任何客户互动，提升您的服务职业生涯，并享受服务他人的乐趣。课程内容包括易于理解的视频、信息丰富的手册和实用的工具，总时长仅为2小时以上，以短小精悍的互动式学习方式呈现，助您在服务岗位上脱颖而出。 课程由一位拥有超过25年客户服务经验的专家倾力打造，深谙面对困难客户时的挑战与恐惧。作者旨在提供一种更务实、更具操作性的客户服务学习体验，区别于传统课程的过于理论化、仅侧重软技能、缺乏实践经验或信息过载的问题。课程内容结合了丰富的实战经验、深入的研究和饱满的热情，希望能为您日常服务工作带来切实的帮助和愉悦的学习体验。 **课程收益：** * **自信心提升：** 掌握与任何人有效互动和服务的信心。 * **SERVE方法精通：** 熟练掌握 SERVE 的五大步骤，明确每一步的操作要点。 * **实用工具掌握：** 获得可直接应用于实际的工具，立即提升服务能力。 * **高效学习：** 短时间内（2小时以上）通过互动式学习，高效掌握客户服务核心技能。
If you can't be bothered with hours of theoretical customer service training but want to be confident engaging with any customer in a short time, excel in your service career, and enjoy serving others, then this course is for you.Discover the powerful S E R V E(c) process, a proven approach equipped with practical tools for enhancing your service and everyday interactions.Gain access to an array of ready-to-use learning materials, including engaging videos, informative handouts, and valuable tools.Experience short, impactful lessons (just over 2 hours) designed for active learning, empowering you to excel confidently in your service role.You can be confident knowing that this course was created by someone who knows exactly how scary and often intimidating facing a difficult customer conversation can be. I've spent +25 years serving customers and clients and was always searching for better ways to explain Customer Service because I found many courses to be 1) very theoretical, 2) only soft skills based, 3) created and presented by someone who has never faced an angry customer, or 4) simply too overwhelming with information that does not help in real life situations. I enjoyed crafting each session using experience, research, and passion; I hope you will find it helpful in your day-to-day interactions and that you enjoy the learning.Investing in this course will empower you with the confidence to engage and serve anyone effectively. You will master the five straightforward steps of the S E R V E method, knowing exactly what actions to take in each step.
