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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-service-business-english/
课程评论：没有评论
课程名称：提升商务英语：客户服务英语 课程概述：在当今竞争激烈的全球市场中，良好的客户沟通能力至关重要。如果你在用英语与客户沟通时感到困难，或者在处理投诉、撰写专业邮件和与客户建立良好关系方面存在挑战，本课程将帮助你克服这些问题。本课程专为希望在客户服务岗位上出类拔萃的非英语母语者设计，包含600多个实用短语、实际示例和真实场景，以增强你在各种客户互动中的信心，无论是电话、电子邮件还是面对面交流。 课程特色： - 55+ 引人入胜的视频课程：通过动态的真实世界内容学习，专为客户服务专业人士量身打造。 - 实用活动：通过互动练习、真实对话和测验来巩固技能。 - 全面覆盖：掌握每一个客户接触点，从电话沟通到数字交流。 - 在挑战情况下建立信心：学习如何轻松处理投诉、咨询和困难客户。 您将掌握的关键技能： - 电话沟通：学习成功电话沟通的六个基本技巧，自信处理技术问题、账单咨询等。 - 专业邮件写作：撰写清晰、简洁且富有同理心的邮件，将沮丧的客户变为忠实支持者。 - 投诉解决：发现九种将投诉转化为机会的策略，使用脚本有效化解紧张与解决问题。 - 建立信任：利用闲聊建立信任和关系，在会议、展会和面对面互动中的表现更加出色。 - 数字沟通：掌握11个完美视频会议的技巧，在全球范围内与客户建立联系。 目标受众： 本课程适合以下群体： - 客户服务代表：提升沟通和解决问题的能力。 - 呼叫中心代理：专业、高效地处理电话。 - 销售和支持团队：与客户建立更强的关系。 - 非母语英语者：克服在客户服务岗位上的语言障碍。 - 商务英语学习者：获得现实成功所需的实用技能。 学习收获： - 客户服务英语流利度：学习600多个针对客户关怀的实用短语。 - 在任何场合的自信：轻松处理投诉、咨询和挑战性情境。 - 专业资质：获得完成证书以展示你的技能。 - 职业发展：在客户服务、销售和支持角色中脱颖而出。 你成功的故事从这里开始：准备停止挣扎并在客户服务中取得优异表现吗？想象一下，在每一次互动中给客户留下深刻印象，减少通话时间，提升满意度评分。这个课程将帮助你超越客户的期望，创造难忘的体验，清晰沟通，避免误解，增强信任，从而在竞争激烈的全球市场中获得职业提升。 选择此课程的理由： - 为非母语人士设计：专为以英语为第二语言的学习者量身定制。 - 真实场景：课程聚焦于实际的日常客户服务情境。 - 互动学习：有趣的活动和测验来巩固你的知识。 - 灵活自主：按照自己的节奏学习，终身访问课程材料。
Are you struggling to communicate effectively with customers in English?Do you find it difficult to handle complaints, write professional emails, or build rapport with customers? In today's competitive global marketplace, these skills are essential for delivering exceptional service and advancing your career.This course is designed specifically for non-native English speakers who want to excel in customer-facing roles. With over 600 essential phrases, practical examples, and real-world scenarios, you'll gain the confidence to handle any customer interaction-whether it's over the phone, via email, or face-to-face.What Makes This Course Unique?55+ Engaging Video Lessons: Learn through dynamic, real-world content tailored for customer service professionals.Practical Activities: Reinforce your skills with interactive exercises, real-world dialogues, and quizzes.Comprehensive Coverage: Master every customer touchpoint, from phone calls to digital communication.Confidence in Challenging Situations: Learn how to handle complaints, inquiries, and difficult customers with ease.Key Skills You'll Master:Telephone Communication:Learn six essential tips for successful phone calls.Handle technical issues, billing inquiries, and more with confidence.Professional Email Writing:Craft clear, concise, and empathetic emails.Turn frustrated customers into loyal advocates with effective communication.Complaint Resolution:Discover nine strategies to turn complaints into opportunities.Use scripts to defuse tension and resolve issues effectively.Building Rapport:Use small talk to establish trust and build relationships.Excel in meetings, trade fairs, and face-to-face interactions.Digital Communication:Master 11 tips for flawless video conferences.Connect with customers globally without leaving your desk.Who Is This Course For?This course is ideal for:Customer Service Representatives: Improve your communication and problem-solving skills.Call Centre Agents: Handle calls professionally and efficiently.Sales and Support Teams: Build stronger relationships with customers.Non-Native English Speakers: Overcome language barriers in customer-facing roles.Business English Students: Learn practical skills for real-world success.What You'll Gain:Fluency in Customer Service English: Learn over 600 essential phrases tailored for customer care.Confidence in Any Scenario: Handle complaints, inquiries, and challenging situations with ease.Professional Credentials: Earn a Certificate of Completion to showcase your skills.Career Growth: Stand out in customer service, sales, and support roles.Your Success Story Starts Here:Are you ready to stop struggling and start excelling in customer service?Imagine impressing customers in every interaction, reducing call times, and boosting satisfaction scores. Picture yourself confidently handling complaints and turning them into glowing reviews.This course will help you:Delight Customers: Go beyond expectations and create memorable experiences.Communicate Clearly: Avoid misunderstandings and build trust with every interaction.Advance Your Career: Gain the skills to stand out in a competitive global marketplace.Why Choose This Course?Designed for Non-Native Speakers: Tailored specifically for learners who use English as a second language.Real-World Scenarios: Lessons focus on practical, everyday customer service situations.Interactive Learning: Fun activities and quizzes to reinforce your knowledge.Flexible and Self-Paced: Learn at your own pace with lifetime access to the course materials.
