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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-service-best-practices-for-beginners/
课程评论：没有评论
Coursera课程《你的客户服务工具箱：新手最佳实践》 本课程专为新手客服人员或有志于从事客服行业的人士设计，旨在提供实用且可操作的最佳实践和技能，助您在客户服务领域取得成功。 课程内容涵盖： * **认识客服角色价值：** 了解您在客户服务中的重要作用。 * **区分不同概念：** 区分客户服务、客户体验和内部客户服务。 * **解决客户问题：** 运用解决问题的技巧，轻松化解客户的疑虑。 * **建立客户连接：** 学习如何与客户建立更良好的关系。 * **掌握服务礼仪：** 学习并应用恰当的沟通礼仪，提升客户忠诚度。 * **创造客户惊喜：** 探索如何超越客户期望，令他们满意。 * **应对困难客户：** 学习如何处理难缠的客户，并将其转化为忠实粉丝。 通过互动活动，您将练习回应棘手的客户邮件，学习提升客戶忠诚度的礼仪技巧，理解同理心以及站在客户角度思考的重要性。 本课程强调，客户服务本质上是人与人之间的互助。掌握基础的卓越服务技巧，不仅能帮助您在工作中脱颖而出，更能对客户的生活产生积极影响。
Are you a beginner customer service agent or are seeking a future role in customer service? This course will deliver actionable best practices and skills you need to be successful!From turning the angriest of customers into forever fans, to delighting customers to the point where they sing you a song, to tough customers who end up falling in love and ask to marry you, this course will equip you with Your Customer Service Toolbox, full of unique yet realistic and actionable best practices that you can immediately apply to your role as a customer service agent.In this course, you will:Discover the impact of your role in customer serviceDifferentiate between customer service, customer experience, and internal customer serviceUse problem solving skills to resolve customer issues with easeBuild better connections with your customersModel proper etiquette when interfacing with customersExplore how to delight and appreciate your customersNavigate difficult customers and turn them into forever fansThroughout this course, you'll complete interactive activities like responding to difficult customer emails, delivering etiquette best practices to boost customer loyalty and the importance of empathy and putting yourself in the customer's shoes.Customer service is just people helping people. And, working with people can be tricky! Knowing the basics of how to knock customer's socks off with awesome service can not only help you excel in your role with your company but it can make an impact on someone's life.
