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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-service-basics-improve-your-service-now/
课程评论：没有评论
**课程名称：** 客户服务基础：立即提升您的服务 **课程概述：** 本课程探讨优秀客户服务的基础，以及如何通过减少对付费广告和营销的依赖来提升业务的成功。课程将深入探讨客户服务的定义，分析优质服务与劣质服务可能产生的不同结果，并提供一些简单实用的想法和案例，帮助您开始思考如何改善对现有客户和潜在客户的服务。 课程从剖析客户服务含义开始，接着探讨优质服务与劣质服务的后果，然后转向一些基本的黄金法则和需要关注的思考点。我们还会讨论出现问题时的情况，以及为何仅仅提供退款并非处理棘手问题的最佳方式——如何将客户投诉转化为建立更好客户关系的机会？服务应是您业务的核心，它是您100%可以掌控的。我们还将检查和测试您的“关键时刻”，了解它们对客户意味着什么。 这是一门对话式、入门级别的课程，对经验丰富的专业人士也同样具有回顾价值。希望每位学员都能从中获得至少一项可以终身受益的技能，并通过改善服务来发展您自己和您的业务。 **学员评价：** * “这太棒了，因为您最终掌握了如何与不同客户打交道的关键技能。” * “逻辑推理很棒……帮助我获得了知识。” * “简单而完整。” * “我非常、非常喜欢这门课程。讲师知识渊博。他使用的实际案例让要点更易于理解和产生共鸣。” **课程要点：** * 客户服务的定义及其重要性 * 优质服务与劣质服务的结果对比 * 提升客户服务的实用技巧和策略 * 处理客户投诉并将问题转化为机会 * “关键时刻”对客户体验的影响 * 服务是业务成功的核心要素 * 服务的**一致性**是关键 **授课对象：** 适合所有希望提升客户服务水平的初学者，对经验人士也极具参考价值。
This course looks at the basics of Great Customer Service and how that can lead to greater success for your business with less reliance on paid advertising and marketing. We look at the definition of Customer Service, the different outcomes that great service or poor service can lead to, and some simple ideas and examples to help you start thinking about how you can improve the service to your customers and prospective customers. The course starts with an examination of what customer service means, we then look at the outcomes of great service vs poor service before moving on to some basic golden rules and some thinking points for you to focus on. We also look at what happens when things go wrong, and why simply offering a refund is not always the best way of handling a tricky situation - how do you take a customer complaint and turn it into a way to build better relationships with your customers? Service should be at the very heart of your business, it's something that is 100% in your control. We look at and test your Moments of Truth and find out what they mean to your customers.This is a conversational course at a beginner level which may also be worth revisiting for more experienced professionals. It's my hope that everybody comes away from this with at least one thing that they take on and use for the rest of their career and that by improving your service you develop yourself as well as your businesses.I hope you enjoy the course....remember.....the key to great service is consistency!What did people who have taken this course had to say?:- "This is so amazing because you end up with important skills on how to deal with different customers." - Oscar Niyitegeka "Good logical reasoning..helped me gain knowledge" - Sandesh Awachat1 "Simple and complete" - Kristine Mendoza "I really, really enjoyed this course. The instructor was very knowledgeable. The practical examples that he used to bring across the points helped to make things more understandable and relatable." - J Cammock
