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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-relationship-management-customer-experience/
课程评论：没有评论
课程名称：客户关系管理：客户体验 课程概述：本课程将带您学习客户关系管理（CRM）的相关知识。您将了解到如何利用CRM功能来管理客户体验，以便进行交叉销售和追加销售。课程将帮助您理解CRM的必要性，以及在建立客户忠诚度和改善客户生命周期时，CRM系统所包含的内容。此外，课程还将复习潜在客户转换、联系转换、销售转换和成交率等重要主题。通过本课程，您将掌握提升客户体验和业务成功的技巧。
In this course you will be learning about CRM (Customer Relationship Management). I will be teaching you how to manage customer experience in order to cross sell and up sell using CRM features. You will gain a understanding on why CRM is needed and what CRM systems entails when building customer loyalty and improving customer life cycle. Lead conversions, contact conversions, sales conversions and closing rates will also be reviewed in this course.
