|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-how-to-understand-customer-needs/
课程评论：没有评论
**课程名称：** 顾客：如何理解他们的需求 (精简版) **课程概述：** 本课程旨在帮助您深入理解顾客的需求，并掌握建立顾客联系和关系的工具。课程强调了优质顾客服务对组织的重要性，并认为它是一项真正人性化的努力。 尽管许多组织声称以顾客为中心并拥有相应的策略，但实际的顾客体验却往往不尽如人意。本课程针对这一现象，通过分析内部流程如何影响外部服务，为您提供实用工具，帮助您识别创造顾客价值的因素，并将您的服务与最终成果联系起来。 您还将了解现代顾客及其需求的变化。本课程通过精心挑选的讲座内容，引导您探索相关且有意义的策略，以创造真正以顾客为中心的工作场所，并建立重视每一次顾客互动、赋能员工提供最佳服务的企业文化。课程中包含大量职场内外可用的技巧和窍门，旨在激励您切实理解和支持您所要创造的环境。 本课程由 subject matter experts、研究人员和设计师共同打造，确保您获得最佳的学习体验和最新信息。我们热衷于教育，希望为您提供成为最好的自己的机会。 **课程时长：** 30-45分钟 **课程内容：** * 理解顾客需求的各个组成部分。 * 倾听专家见解。 * 学习用于领导力发展的相关模型。 * 掌握创造真正人性化顾客体验的方法。 * 通过视频、访谈和引人入胜的图像进行学习。 **课程亮点：** * **精简版（BITE SIZED）：** 快速高效地为您提供核心知识。 * **实践性强：** 提供可直接应用的工具和策略。 * **注重人性化：** 强调人与人之间的连接和理解。 * **进阶选项：** 本课程是“顾客：最佳服务”大师系列的一部分，您可以选择继续深入学习。 **目标：** 立即开始学习，为提供卓越的顾客服务做好准备。
There is no question about the impact great customer service has on an organisation. How to understand customers' needs will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.We see it often - an organisation says they're customer centric and have a customer strategy to prove it, so why do they provide such a poor customer experience? Looks like a chicken, clucks like a chicken… But it's not a chicken?! This BITE SIZED course will help you understand how your internal processes impact your external service. It gives you tools to determine the factors that create customer value and links your service to outcome. You will also be guided on understanding the modern customer and how their needs have changed over time. That customer experience strategy of yours may just need a little tweaking so that you can truly respond to your customers' needs.Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create.Many people take part in creating these courses - from subject matter experts, to researchers and designers - to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be.This BITE SIZED course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to understand customer needs. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.This BITE SIZED course is also part of our Master Series - The Customer: Service At Its Best. If you would like to really challenge yourself, join us for the entire journey.So what are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
