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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-how-to-map-out-the-customer-journey/
课程评论：没有评论
课程名称：客户：如何绘制他们的旅程（短小精悍） 课程概述：卓越的客户服务对组织的影响毋庸置疑。本课程将教你如何绘制客户旅程，帮助你与客户建立联系并发展关系。今天我们可能在提供服务，明天我们可能在接受服务，这种美妙之处使得良好的客户服务成为一种真正的人文活动。如果你想提供令人惊叹的客户体验，就需要深入了解客户的旅程。你需要识别客户旅程中的关键节点，并确保在这些节点上客户的体验是积极的。绘制客户旅程将为你提供对其体验的深入洞察，并帮助确定重点关注领域，从而为你的客户战略提供更好的方向。 每节课都经过精心挑选，让你能够探索相关且有意义的策略，创建真正以客户为中心的工作环境。建立一种重视每个客户互动的文化，赋予员工提供最佳服务的能力。本课程充满了在工作内外可使用的技巧和窍门，激励你真正理解并支持你想要创造的环境。课程由许多参与者共同制作，从主题专家到研究人员和设计师，确保你获得最佳的学习体验和最新的信息。我们对教育充满激情，希望给你提供成为最佳自己的机会。 这门短小精悍的课程将耗时约30到45分钟，涵盖绘制客户旅程所需的所有组件。我们的内容将为你提供倾听专家和理解相关模型的机会，以便在创建真正人性化的客户体验时，助你在领导之路上迈进。课程中穿插了一系列视频、访谈和引人入胜的图像。 这门短小精悍的课程也是我们大师系列的一部分——客户：最佳服务。如果你想真正挑战自己，欢迎加入整个学习旅程。那么，你还在等什么？今天就开始，明天就能提供卓越的客户服务。
There is no question about the impact great customer service has on an organisation. How to map out the customer journey will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.If you want to provide an amazing customer experience, you need to understand the journey of your customer. What are the critical points in their journey, and how can you make sure their experience at these points is a positive one? Mapping out the customer journey will give you insight into their experience. It also helps to establish key areas of focus and encourages a better sense of direction for your customer strategy.Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create.Many people take part in creating these courses - from subject matter experts, to researchers and designers - to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be.This BITE SIZE course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to map out your customer's journey. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.This BITE SIZED course is also part of our Master Series - The Customer: Service At Its Best. If you would like to really challenge yourself, join us for the entire journey.So what are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
