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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-how-to-develop-customer-centric-metrics/
课程评论：没有评论
课程名称：客户：开发以客户为中心的指标（简明课程） 概述：卓越的客户服务对组织的影响毋庸置疑。开发客户指标将为您提供工具以建立与客户群体的联系和关系。良好的客户服务是一项真正的人类努力，我们今天可能在提供服务，明天可能在接受服务。因此，衡量员工表现的方式至关重要。如果我们希望员工提供良好的客户服务，必须以有意义的方式衡量客户体验。该课程将为您提供选择有效客户指标、适当衡量及将其整合到员工绩效指标（KPI）中的工具，以推动您希望实现的行为。 每节课都经过精心挑选，使您可以探索相关且有意义的策略，从而创建一个真正以客户为中心的工作环境。建立一个重视客户互动的文化，赋予员工提供最佳服务的能力。课程中充满了在工作场所内外使用的窍门和技巧，将激励您真正理解并支持您所要创建的环境。 多个专家、研究人员和设计师参与了该课程的创建，以确保您获得最佳的学习体验和最新的信息。我们对教育充满热情，希望为您提供成为最佳自己的机会。本课程约需30到45分钟完成，涵盖开发良好客户指标所需的所有组成部分。我们的内容将让您倾听专家见解，并了解用于您的领导旅程的相关模型，以创造真正的人性化客户体验。课程包含视频、访谈和丰富的图像展示。 该简明课程也是我们“客户：最佳服务”大师系列的一部分。如果您想真正挑战自己，欢迎您参加整个系列课程。那么，您还在等什么呢？立即开始，明天就能提供卓越的客户服务。
There is no question about the impact great customer service has on an organisation. How to develop customer metrics will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.‘But I've told my people how important good customer service is, and they're still not providing it!' Have a look at how you're measuring your people. To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully. This course will give you the tools needed to choose effective customer metrics, measure appropriately and integrate them into staff KPI's - to drive the behaviours you want.Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create.Many people take part in creating these courses - from subject matter experts, to researchers and designers - to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be.This BITE SIZED course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to develop good customer metrics. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.This BITE SIZED course is also part of our Master Series - The Customer: Service At Its Best. If you would like to really challenge yourself, join us for the entire journey.So what are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
