|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-how-to-build-customer-loyalty/
课程评论：没有评论
课程名称：《客户：如何建立客户忠诚度（小课程）》 概述：优质的客户服务对组织的影响毋庸置疑。《如何建立客户忠诚度》课程将为您提供工具，以便与客户建立联系并维护关系。今天我们可能提供服务，明天也可能接受服务，正是这种双向关系使得良好的客户服务成为一项真正的人性化的努力。该小课程将帮助您从单一的交易型客户互动转变为建立客户倡导者和终身忠诚度。您将了解哪些忠诚策略有效，以及它们如何在您业务中发挥作用。 客户体验本质上是人际体验，这意味着关系和忠诚度发挥着重要作用。如果您不开始将客户视为超越单一销售点的存在，后果将会很严重。每节课都经过精心挑选，以便您能够探索相关且有意义的策略，创建一个真正以客户为中心的工作环境。建立一种重视每次客户互动的重要性并赋予员工提供最佳服务能力的文化。 本课程充满了在工作场所内外使用的小贴士和技巧，旨在激励您真正理解和支持您努力创造的环境。课程由多位参与者共同制作，包括主题专家、研究人员和设计师，以确保您获得最佳的学习体验和最新的信息。 该小课程的学习时间大约为30至45分钟，涵盖建立客户忠诚度所需的所有组成部分。我们的内容将为您提供倾听专家的机会，并了解在创建真正人性化客户体验的领导旅程中可以运用的相关模型。课程中包含的视频、访谈和引人入胜的图像将使您的学习更加生动。 该小课程也是我们大师系列——《客户：最佳服务》的组成部分。如果您希望真正挑战自我，欢迎加入我们的完整旅程。那么，您还在等什么？今晚就开始，明天就能提供令人惊叹的客户服务。
There is no question about the impact great customer service has on an organisation. How to build customer loyalty will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.This BITE SIZED course will give you the tools to move away from transactional customer interactions towards creating advocates and lifetime loyalty. You'll understand which loyalty strategies work and how they could work in your business. The customer experience is a human experience. This means relationships and loyalty play a big role; the stakes are high if you don't start recognising your customer as more than just a single point of sale.Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create.Many people take part in creating these courses - from subject matter experts, to researchers and designers - to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be.This BITE SIZED course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to build customer loyalty. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.This BITE SIZED course is also part of our Master Series - The Customer: Service At Its Best. If you would like to really challenge yourself, join us for the entire journey.So what are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
