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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-how-to-build-a-customer-service-strategy/
课程评论：没有评论
课程名称：客户：建立客户服务战略（简明版） 课程概述：优质客户服务对一个组织的影响不容置疑。本课程将教您如何建立客户服务战略，使您能够与客户建立联系并建立良好关系。提供服务的今天，接收服务的明天，这种双向互动显示了优质客户服务的真正人性化。成功实现卓越客户服务的第一步是以客户为中心。理解客户的需求，甚至深入思考您自己希望获得的服务。 仅仅告诉团队成员提供良好的客户体验是不够的，而是需要实施有效的策略以确保其落实。通过制定真正人性化的客户交互战略，您可以在问题发生之前预见到痛点，并开始建立客户忠诚度。每一节课的内容都经过精心挑选，旨在让您探索相关而有意义的策略，创造一个真正以客户为中心的工作环境。 建立一个重视每次客户互动并赋权员工提供最佳服务的文化。本课程充满了实用的小贴士，适用于您的工作场所内外，激励您真正理解和支持您所希望创造的环境。课程由众多专家、研究人员和设计师共同制作，以确保您获得最佳学习体验和最新的信息。 本简明课程大约需要30到45分钟完成，涵盖建立以客户为中心的工作场所所需的所有要素。您将有机会倾听专家的见解，理解在领导旅程中创建真正人性化客户体验所需的相关模型。课程中包含视频、访谈和引人入胜的图像。 此外，此简明课程也是我们主系列课程“客户：最佳服务”的一部分。如果您想接受更大的挑战，欢迎您参与完整的课程学习。那么，您还在等什么？今天就开始吧，明天便能提供卓越的客户服务。
There is no question about the impact great customer service has on an organisation. How to build a customer service strategy will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.To be successful in providing great customer service, you need to start by putting your customer first. What kind of service do they want, or better yet, what kind of service would you want? We can't just tell our team members to provide a good customer experience and expect it happen, we need to implement strategies to ensure it happens. By developing a strategy that enables truly human customer interactions, you will pre-empt pain points before they occur and start to build customer loyalty.Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create.Many people take part in creating these courses - from subject matter experts, to researchers and designers - to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be.This BITE SIZED course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to build a customer centric workplace. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.This BITE SIZED course is also part of our Master Series - The Customer: Service At Its Best. If you would like to really challenge yourself, join us for the entire journey.So what are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
