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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-experience-management-in-2020/
课程评论：没有评论
**课程名称：CX - 客户体验管理** **课程概述：** 本课程旨在提供客户体验管理（CXM）领域的实用概念概览，并分享最佳实践，帮助您深化知识并为您的业务带来积极影响。课程时长约2小时，重点关注管理者和高管在日常工作中面临的常见问题和挑战，并提供可以直接应用的解决方案。 **课程亮点：** * **入门到优化：** 适合初次创建或优化CX项目的学员，提供具体可执行的步骤，避免因主题的复杂性而感到不知所措。 * **实战导向：** 包含大量真实案例，来自研究或讲师的客户合作经验，提供可操作的实用想法，帮助您着手实施和改进自己的CX项目。 * **聚焦实效：** 讲师将分享如何快速产生影响的答案和方法。 **重要提示：** 尽管课程内容创作于2020年，但作者强调其内容至今仍非常实用和具有时效性。如果您有任何问题，欢迎直接向讲师提问或通过领英联系。
This course has been designed to give you an overview of useful concepts in the field of Customer Experience Management, with best practices for you to deepen your knowledge and make an impact for your business.During the 2-hour presentations, I have compiled the most frequent questions and challenges managers and executives face on a daily basis and I give you answers you can apply directly to make an impact now.It is a good place for you to start creating or optimising your CX Programme, with concrete steps to follow, so you don't get overwhelmed by the complexity of the topic.I tried to add many real-life examples, from research or directly from experience working with clients to give you very practical ideas for you to implement in your own CX Programme.I really hope you'll enjoy the course and I am looking forward to receiving your feedback.Small Edit April 2022: I did this course in 2020, believing I would update it yearly.I didn't! The content is still really much up to date, so don't be turned off when you see the different dates in the course.If you have more questions, don't hesitate to ask me directly here or contact me on my Linkedin.
