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所在平台: Udemy |
课程主页: https://www.udemy.com/course/customer-at-your-service/
课程评论：没有评论
课程名称：客户服务至上（大师系列） 课程概述： 优秀的客户服务对组织的影响毋庸置疑。“客户服务至上”课程将为您提供建立与客户群体连接和关系的工具。在当今的商业环境中，我们今天可能提供服务，明天又可能成为服务的接受者，这种相互关系使得良好的客户服务成为一种真正的人文关怀。 在这个课程中，我们将探讨如何挑战现有的客户服务策略，扩展对最佳实践客户服务的理解，并引导您提供您作为客户/人类所希望接受的服务。每一节讲座都经过精心挑选，让您探索相关且有意义的策略，创建一个真正以客户为中心的工作环境。 课程重点在于建立一种重视每一次客户互动的重要性，并授权员工提供最佳服务的文化。本课程包含大量实用的小技巧，帮助您在工作场所内外更好地服务客户，将激励您深入理解并支持您想要创造的环境。 本大师系列课程需要大约3-4小时完成，涵盖建立以客户为中心的工作场所所需的所有组成部分。课程内容将为您提供聆听专家意见的机会，并了解到在领导旅程中创建真正人性化客户体验的相关模型。课程中包含丰富的视频、访谈和吸引人的图像。 不要再等待，现在就开始吧，向提供卓越客户服务的目标迈出第一步！
There is no question about the impact great customer service has on an organisation. "The Customer: Service At Its Best" will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.Here's a test. You find out that your boss's boss is going to come in the next day and will be giving you feedback on your customer offer, based on their experience with you. Do you:[A] stay back late making sure everything is just so and meet with your team to set out your expectations, or [B] do everything just as you always do? If you answered [A], then it's highly likely you don't have a customer centric culture, and you need a new strategy, stat!Let Learoy challenge your current customer service strategy, expand your idea of what best practice customer service is, and guide you in providing the service, that you as a customer/human, would want to receive.Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you're trying to create.Many people take part in creating these courses - from subject matter experts, to researchers and designers - to ensure you are provided with the best learning experience and the most up to date information. We're excited about education and want to give you the opportunity to be the best you can be.This Master Series will take you approximately 3-4hrs to complete and will cover all of the components required to build a customer centric workplace. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.What are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.
