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所在平台: Udemy |
课程主页: https://www.udemy.com/course/crm-fundamentals/
课程评论：没有评论
**课程名称：** CRM基础 **课程概述：** 本课程为希望掌握客户关系管理（CRM）知识的学员量身打造。CRM知识已成为任何与客户打交道的企业必备技能，尤其在金融等主要行业，CRM系统的应用尤为广泛。本课程适合零基础学员，无需编程知识或CRM经验。完成课程后，学员将具备在销售、市场营销和客户关系领域提供优质服务的知识，从而在就业市场上更具竞争力，并有可能获得更高的薪资。 **课程内容：** 课程将从CRM平台的宏观概述、发展历程入手，深入探讨CRM平台的各个组成部分，包括：CRM组织架构、客户数据库、CRM概念、联络中心、电子商务、CRM流程、人工智能等。 **核心价值：** CRM解决方案能够帮助企业有效管理联系人信息，使销售和市场营销团队能够进行个性化沟通。通过及时更新客户信息（如职位变动），各团队能够维护和重建重要的客户关系，从而提升客户服务和满意度。
Are you looking for Customer Relationship Management (CRM) Training?The CRM knowledge is fast becoming the must have requirements for any Enterprise Business working with Customers in any Industry. Most of the mayor banks and financial institutions rely on CRM Systems. This course is designed to help you understand the fundamentals of CRM. Even if you have never worked with a CRM System before. No programming knowledge needed and no prior CRM experience required. With this CRM knowledge under your belt, you will be in high demand by many employers and you can command a superior salary providing better services for Sales, Marketing and Customer Relations in the Enterprise.In this course we will start with a broad overview of the CRM platform, the history, the evolution and then deep dive into the individual elements of the CRM platform. You will explore the Organization Chart of the CRM, Customer Database, CRM Concepts, Contact Center, eCommerce, CRM Process, Artificial Intelligence, etc.CRM solutions can help keep track of contacts within a business, to allow both sales and marketing teams to personalize communication..So, if a contact has moved to a new job, your sales, service, and marketing teams know about it, allowing them to maintain and rebuild these important relationships.
