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所在平台: Udemy |
课程主页: https://www.udemy.com/course/creating-measures-and-metrics-using-the-itil-4-framework/
课程评论：没有评论
课程名称：信息技术服务管理中的度量和指标创建 课程概述：每个组织都使用度量和指标来确定其现状及未来目标。然而，您是否知道如何创建这些指标并正确地进行测量，以推动组织内的行动？在本课程中，您将学习在制定指标时为何从整体组织愿景出发，如何设置适当的目标，以及如何使用指标来衡量这些目标，并选择正确的指标来评估重要内容。您将了解五种跟踪进展的度量类型。此外，您还将学习各种测量模型，如规划与评估模型、平衡计分卡、组织改进级联、价值驱动框架和服务利润链。此外，课程还将介绍五种评估模型：差距分析、SWOT分析、客户/用户满意度评估、基准评估和成熟度评估。若您曾想更好地理解组织成功的真正含义及其衡量方式，本课程将是您的理想选择！ 完成本课程后，您将获得2 CEU学分，可以用于更新您的CompTIA A+、Network+、Security+、Linux+、Cloud+、PenTest+、CySA+或CASP+认证。本课程由Dion Training Solutions, LLC提供，并获得AXELOS Limited的授权。ITIL、ITIL基础与漩涡标志为AXELOS Limited的注册商标，保留所有权利。
Every organization uses metrics and measurements to determine where they are, and where they want to be.But, do you know how to create these metrics and properly measure them to drive actions across your organization?In this course, you will learn why we start with the overall organizational vision when developing our metrics, how to create proper objectives, measure those objectives using indicators, and picking the right metrics to measure what matters.You will learn about the five types of measures used to track progress. You will also learn about various measurement models, such as the Planning and Evaluation Model, the Balanced Scorecard, the Organizational Improvement Cascade, the Value Driver Framework, and the Service Profit Chain. Additionally, you will also learn about the five types of assessment models: the Gap Analysis, the SWOT Analysis, the Customer/User Satisfaction Assessment, the Benchmarking Assessment, and Maturity Assessments.So, if you have ever wondered how to better understand what success really looks like in your organization and how it is measured, this is the course for you!Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
