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所在平台: Udemy |
课程主页: https://www.udemy.com/course/cqitqm-for-the-rest-of-us/
课程评论：没有评论
课程名称：建立简单的质量改善系统 课程概述：该质量管理系统将通过将改善分解为小部分，帮助您快速入手，使您能够用较少的精力纠正问题。同时，这个程序既有趣又简单，经过验证，非常有效。《如何建立简单的质量改善系统》是寻找几乎任何解决方案的一种有趣、简单和有效的方法，足以与任何持续质量改善（CQI）或全面质量管理（TQM）程序相媲美。您不仅可以在2小时内学到所有必要的知识，还可以在上课期间开始实施该系统，我将指导您以自己的改善作为课程项目。 该系统可以帮助您快速建立一个高效的质量管理系统，生成各种方案、改进、新的收入机会和产品，制定全面的改善和风险管理计划以及解决问题的方案。这一切，通过充分发挥员工、客户乃至批评者的潜在资源，将知识转化为企业的增长、改善和利润。无论您是拥有数百甚至数千名员工的企业，还是独立经营者，该系统都能帮助您简化风险管理。 此外，我们在农村医院区成功实施了这个CQI系统，通过开发有效的跌倒预防程序，使老年居民的跌倒率在8个月内减少了40%。我们还将该程序扩展到全社区，旨在提升所有居民的安全。该系统使得复杂的项目通过不同部门的员工共同合作变得可行。 通过这个课程，您将了解到如何将员工流失率从135%降低至约5%，并克服对变革的常见抵触情绪。课程将提供92页的电子书《CQI/TQM for the Rest of Us》、所需的表格、流程图、根本原因识别和改善发展的详细步骤、员工培训和实施指导，以及我提供的一对一支持。 无论您在任何领域工作，都可以运用这套系统来实现有效的质量管理和持续改善。
This quality management system will engage you quickly by breaking your improvement down into chewable bits that you can correct with little effort. It's also a program that's just plain fun to do, and at the same time super simple, and proven to be highly effective? How to Set Up a Simple Quality Improvement System is a fun, simple and effective way to find solutions of almost any kind. It will rival any CQI or TQM program you'll find. Not only can you learn all you need to know in 2 hours, you could start implementing it while you're taking this course. And I'll guide you, so you can use your own improvement as your course project. Set Up An Easy, Productive QM System Overnight, Literally This complete quality improvement and quality management system can be used to generate: ProgramsImprovementsNew revenue opportunitiesProductsSavingsComplete improvement and risk management plansPlans to resolve problems, needs and concerns and does this just by letting people do what they do best ~ their jobs. Whether you're a sole proprietor, or have hundreds, even thousands of employees, this system will help you tap the latent resources that lie within your employees, clients, and even your critics, and convert that knowledge into growth, improvement and profits for you and your company. And talk about simplifying risk management: This is a program we used with great success in our rural hospital district. We not only used this CQI system to develop a very successful fall-prevention program for our elderly residents that reduced falls 40% over 8 months, but extended that program to a community-wide program designed to improve safety for all residents. That program was designed to interconnect all health care discharge planning with all fitness, health, and recreation programs in the community, right down to the public swimming pool. The point being that this simple system enabled us to create a very complex program involving a number of internal and external entities. But our internal fall-prevention program was entirely the work of the staff from four different departments: Long Term Care Center, Physical Therapy, Dietary and Laundry. Other improvements recovered $16,000 in fraudulent overcharges from a vendor to just one department for a single year; one month's salary equivalent plus another $7,200 in administration expenses, by installing a convenience and safety device for employees; countless dollars and improved safety by improving medication storage; and many, many more improvements ~ all developed by employees. We also created dozens of new, grant-fundable programs that expanded our services and met needs that weren't previously met. I'll tell you how they did it, and teach you to do this for your business. You'll learn how the LTCC reduced their employee turnover of 135% to about 5% per year. No one wanted to leave anymore. Employees were happy. Patients (customers) were happy. You, too, can have happy employees. And you'll learn how to overcome the most common reasons to resist change. You'll get: Our timeless 92-page ebook "CQI/TQM for the Rest of Us"All the forms we discussFlow maps to help you picture the flow of everythingAll of the preparation steps to takeDetailed how-to's for identifying root causes, and developing improvementsInstructions on how to train employees and implement this programOne-to-one support from me as you set your program up. Just post your questions in the discussion area of the course and I'll guide you in applying this system to your situations.
