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所在平台: Udemy |
课程主页: https://www.udemy.com/course/course-1-tom-peters-the-power-of-excellence/
课程评论：没有评论
课程一：汤姆·彼得斯：卓越的力量 本课程探索“卓越”本身，它是什么样的，以及如何将其融入你的工作场所。这并非一个长期的战略规划。商业管理专家、畅销书作家汤姆·彼得斯将为你提供可在未来五分钟内采取的实际行动步骤，以实现卓越。 传统上，卓越被视为一个长期的目标。但汤姆·彼得斯强烈反对这种观点。他解释说，卓越并非经过多年艰苦努力后，在一个阳光明媚的日子里抵达的目的地。卓越能够日复一日、分分秒秒地支撑和激励我们。不存在“长远”，只有当我们走出会议室，踏入走廊的那一刻的行为方式，或是你下一封四行邮件的质量。 卓越往往体现在提供服务时那个微小的“额外付出”，它能极大地影响我们（客户）对某笔交易的感受。卓越是你今天所做的，能够让其他人对他们的工作、工作的意义以及他们自身感到良好。 这是“卓越：现在比以往任何时候都更重要”系列六门课程中的第一门。该系列还包含关于领导力、创新以及以人为本的课程。
We explore Excellence per se - what it looks like and how you can make it happen in your workplace. This is not a long-term strategic plan we're describing. Tom Peters, the business management expert and best-selling author, will give you actionable steps to take in order to achieve Excellence in the next five minutes. If we talk about "Excellence" in ballet, which we do after a memorable performance, why can't we talk about "Excellence" in business? Excellence is conventionally seen as a long-term aspiration. Tom vehemently disagrees. As he explains, Excellence is not a destination at which you arrive on a gloriously sunny day after years of brutally hard work. Excellence sustains us and inspires us day in and day out, minute in and minute out. There is no "long-term." There is only the way we act when we step out into the corridor after a meeting, or yes, the quality of your next four-line email. Excellence is, more often than not, a tiny "extra" in providing a service that makes a huge difference in the way we (customers) feel about this or that transaction. Excellence is something you enable today that makes others feel good about their work and its purpose - and themselves. This is Course 1 in a series of six courses titled Excellence: Now More Than Ever. The series includes courses on leadership, innovation, and putting people first.
